Area Manager SME Sales

2 days ago

Panvel, Maharashtra, India Finhaat Insurance Broking Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking an experienced professional with expertise in Strategic Planning, Sales & Marketing, Business Development, Product Management, Key Account Management, and Client Servicing.

Key Responsibilities

Financial

  • Expand reach and market share by adding new clients to the organizations insurance portfolio.

  • Achieve financial targets as per strategic plans through:

  • Acquisition of new clients

  • Retention of existing clients
  • Expansion and cross-selling to existing clients
  • Supporting specialist vertical budgets

Business Process

  • Create and maintain potential client databases from insurers and other sources.
  • Update KPTS (Key Prospect Tracking System) regularly.
  • Obtain policy papers from existing and potential clients.
  • Conduct detailed portfolio analysis with underwriting/claims inputs to ensure adequate coverage and competitive rates.
  • Collaborate with claims team to resolve client claims and build trust for new business acquisition.
  • Share insights with cross-functional teams to leverage organizational strengths.
  • Participate in monthly review meetings on key accounts, initiatives, and market trends.

Customer Engagement

  • Initiate client contact through mails/letters, appointment calls, and follow-up notes.
  • Prepare and maintain client lists.
  • Visit key existing clients periodically to strengthen relationships.
  • Coordinate issuance of insurance policies and ensure timely delivery to clients.
  • Ensure timely collection of premium payments.

  • Provide superior client service by:

  • Coordinating renewals with the underwriting team.

  • Facilitating claim settlements by liaising with insurance companies and claims teams.

  • Provide timely MIS inputs to management.

  • Classify customers into A-B-C categories and implement action plans:

  • A: High-priority servicing and close engagement

  • B: Focused efforts to convert leads
  • C: Maintain in database with scheduled follow-ups

People Growth & Learning

  • Continuously upgrade product knowledge and stay updated with new offerings.
  • Attend training sessions (internal/external) and apply new learning through assignments.

Key Interfaces

  • External: Existing clients, Prospective clients, Insurance companies
  • Internal: Underwriting team, Claims team, Sales & Operations team, Management

Key Competencies

  • Strong domain knowledge in Insurance & Financial Services
  • In-depth understanding of product offerings & service standards
  • Client-first approach with excellent people skills
  • Strong leadership and team management abilities
  • Excellent interpersonal and communication skills
  • Persistence and negotiation skills
  • Strong problem-solving and analytical thinking

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