Manager, Artwork Management User Support

Job Description

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Secondary Language(s) Job Description:

Manager, Artwork Management User Support

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

What will you do in this role:

The candidate will work in the Global Artwork Team, and report into the Global Artwork Operations Lead. The Global Artwork Team are artwork process and system owners who support company stakeholders in Regulatory Affairs, Packaging Operations, Quality and other functions in the execution of artwork processes.

On a daily basis the candidate will work in the Artwork Management system GLAMS to perform various administrative tasks and will act as Artwork Management Support function. Direct business process and system support is provided to the GLAMS user community in response to their queries posted daily in the Global Support Inbox. IT system issues are analyzed for root cause and escalated to the outsourced system provider or to internal IT groups for resolution, depending on the issue.

Tasks related to the daily Artwork Management Support will include but are not limited to the set-up of new user accounts, set-up of workflows, coordination of master style development, answering queries with regards to text overflows, support artwork development, answering artwork related queries.

As required, the candidate may also work directly in GLAMS and with the users on any relevant reference/guidance documents related to artwork and provide oversight to artwork workflow query clarification, as necessary, to ensure right-first-time (RFT) and timely execution.

The candidate will also have responsibilities to liaise with the external Artwork Development Center in managing daily prioritization of urgent artwork creation jobs and status updates, and in follow-up on prioritized artwork completions to ensure timelines are met.

Education and Experience:

• Education: BSc in Business Operations, Engineering or Supply Chain Management.

• Minimum 5 years of experience in pharmaceutical industry.

• Demonstrated experience working in Packaging Operations, Packaging Engineering and/or Artwork Development.

• Minimum 3 years experience using GLAMS (or another major Artwork Management Workflow System).

• Demonstrated experience with Quality Management Systems.

• Experiences such as the following are differentiators:  business processes relevant to printed packaging component artwork design, graphics design, workflow management system utilization, business process mapping, Standard Operating Procedure (SOP) development and implementation, previous support role to a wide user base, change control management.

What should you have:

• Excellent communication skills, service oriented.

• Fluency in English language is a must (both written and spoken).

• Compliance mindset and strong attention to details.

• Available to work in EMEA time zone office hours.

• Selfstarter with excellent problem-solving skills.  Is able to work independently to gather relevant facts, distill information and provide judgement on appropriate resolution of issues.

• Flexibility in handling assignments and tasks, also under time pressure.

• Process-oriented. Familiarity with supply chain and change control processes that cut across various functions.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Benefits Management, Business Analysis, Business Process Improvements, Governance Management, Program Management, Stakeholder Relationship Management, Strategic Planning, Workforce Planning

 Preferred Skills:

Job Posting End Date:

10/1/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R355362

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