Business Excellence

5 days ago

Mumbai Metropolitan Region, India Larsen & Toubro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Manager – Business Excellence (Data Center & Cloud Services)
Location:
Mumbai

Organization:
L&T-Cloudfiniti

Role :
Responsible for driving operational excellence across L&T-(Cloudfiniti /Vyoma's) Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes.

Qualifications

  • Bachelor's degree in Engineering or Management (preference for Operations Management or Information Technology).
  • Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage.

Experience & Domain Expertise

  • Proven experience in the Data Center and/or Cloud Services industry.
  • Demonstrated capability in driving process excellence across diverse business functions such as CRM, Pre-Sales, Sales, Service Delivery, Network & Security Operations, and Billing.
  • Proficiency in implementing Quality and Operational Excellence frameworks such as TQM, CMMI, ISO, Six Sigma, EFQM, Kaizen, Malcolm Baldrige, and Balanced Scorecard.
  • Strong understanding of Colocation (Colo), IaaS, PaaS, SaaS, as well as FinOps, DevOps, CloudOps, and SRE practices.
  • Hands-on experience in building resilient, scalable, and process-driven operations to enhance customer experience and service reliability.

Key Attributes

  • Strategic thinker with a continuous learning mindset.
  • Adept at institutionalizing best practices for sustainable outcomes.
  • Strong collaboration and communication skills, with the ability to engage cross-functional teams to achieve business goals.

What We Offer

  • Opportunity to work with a leading data center and cloud services brand backed by Larsen & Toubro's legacy of excellence.
  • Exposure to cutting-edge technologies and industry-leading frameworks.
  • A collaborative environment that encourages innovation and continuous improvement.

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