Cluster Manager- Two Wheeler Loan

3 days ago

Ahmedabad Anand Bhavnagar, India Ujjivan Small Finance Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Business/ Financials

  • Drive daily/ Weekly /Monthly accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility by providing guidance and solutions to his/her team as required
  • Drive additional business from referral channel, phone banking & pre-approved leads
  • Manage dealer relationship by close interaction with dealerships through regular visits
  • Efficient staffing by timely recruitment & training of ROs
  • Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established.
  • Approve deviations and exceptions according to policy in place.

Customer (Both Internal & External)

  • Ensure customers are educated about all products/services offered by Ujjivan.
  • Ensure customer conversion by offering different products as per customer requirement.
  • Focus on lower TAT as per laid down standards.

Internal Process

  • Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
  • Drive collection of initial EMIs [for 4MOB cases] through the ROs to ensure better portfolio health
  • Ensure recovery & updation of RC & PDDs withing the allowed time period through ROs
  • Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Innovation & Learning

  • Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch
  • Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
  • Ensure adherence to training man-days/ mandatory training programs for self and reportees
  • Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
  • Monitor performance of ROs against defined goals/metrics and take corrective action wherever required

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