Cluster Manager

2 weeks ago

Ahmedabad, India Skill Ventory Full time

Roles and Responsibilities Managing and Supervising the tele-callingcollectionagencies and in-house teamfor Two-Wheeler loans and ensuring smooth flow of work. Responsible forcollectionsandrecoveryof overdue payments from customers identified in bounce and to maximize overall profitability. Guiding and driving thecollectionforce to achieve the set targets of their respective locations. Making calls on high risk delinquent accounts, settling accounts and resolving customer queries. Responsible to achieve the target in from Risk X to Written off cases and to reduce the delinquency rate of the locations. Ensuring all process parameters set by the company are adhered and monitored Responsible for hiring newcollectionexecutive for the locations Taking regular reviews from all the collectors for the assigned pool Managed pre-emi team making reminder calls to make customer aware of the payment dates and managing and follow up with the tele calling agency for case resolution Execute plans as per the MIS reports on number of cases, current portfolio size of Front-End cases and strategizecollectionsandrecoverybased on resolution trend, bucketing etc.

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