
Team Leader- Two Wheeler Loan
6 days ago
Business/ Financials
- Manage a team of 4-10 RO-BCs
- Responsible for placing manpower at dealer counters as per business opportunity
- Drive business from dealerships through RO-BC. Setting up daily/weekly/monthly targets of RO-BC and ensure same is achieved
- Ensure RO-BC are productive as per the defined benchmark productivity matrix and help them achieve their variable pay slabs
- Ensure efficient staffing by timely recruitment & training of ROs
- Drive additional business from alternate channels [referral channel, phone banking leads & pre-qualified leads
- Manage dealer relationship by close interaction with dealerships through regular visits
Customer (Both Internal & External)
- Ensure training of RO-BC for educating the customers about timely repayments
- Conduct CPV on sample basis to understand the gaps in sourcing and suggest improvements.
- Ensure all dealers are onboarded on time and payouts are made on time
Internal Process
- Drive collection of initial EMIs [for 4MOB cases] through the RO-BCs to ensure better portfolio health
- Ensure resolution of non-starters within 15 of the month and drive collection of outstanding charges
- Ensure that all disbursed physical files [PDD] are to be submitted to Operations and queries [if any] are
- resolved within 30 days
- Ensure all delivered vehicles [financed by the bank] are hypothecated to Ujjivan SFB and RC to be
- submitted within 60 days of disbursement. Drive resolution and closure of RC queries
Innovation & Learning
- Ensure that all reportees [RO-BC] in his team are up to date on all relevant guidelines and all
- products/services offered in the Bank
- Evaluate the staff competences in terms of productivity
- Ensure adherence to training man-days/ mandatory training programs for self and reportees Monitor performance of ROs against defined goals/metrics and take corrective action wherever required
Interested Candidates Can Share your updated resumes on - OR Call on
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