Service Desk Coordinator

6 days ago

Hyderabad Secunderabad, India Diebold Nixdorf Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

  • Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
  • Addresses issues escalated from less experienced team members.
  • Proactively informs manager about potential problems and suggests improvement actions.
  • Reports on faulty master data.
  • Advises less experienced team members on process and other deviations.
  • Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
  • Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
  • Defines and recommends working practice and other process improvements.
  • Ensures that established KPIs are achieved.
Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  • Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Why should you join Diebold Nixdorf?

Brightest minds technology and innovation business transformation. The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.

#LI-TM2

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a job offer. A list of our operating entities can be found here.

Locations

Hyderabad, Telangana, India

  • Senior Service Desk Coordinator

    6 days ago

    Hyderabad/ Secunderabad, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Due to natural growth, we are increasing the size...

  • Service Desk Coordinator

    6 days ago

    Hyderabad/ Secunderabad, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound...

  • Travel Desk Consultant

    3 weeks ago

    Secunderabad, India Sai Life Sciences Full time

    Job Description- Candidate should have 2-5 years of experience as Travel Desk Consultant Must be able to manage complete operations of travel desk (International & Domestic) Hotel Booking Booking Air/Trains/Bus Tickets Visa Processing Managing other travel formalities and processing travel bills. Coordination with internal employees, Senior Management and...

  • IT & Travel Desk Coordinator

    6 days ago

    Madhapur, Hyderabad, Telangana, India METRIX ENGINEERS Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: IT & Travel Desk CoordinatorCompany: Metrix Engineers India Private LimitedLocation: Madhapur, HyderabadJob Type: Full-TimeAbout the Role:Metrix Engineers India Private Limited is seeking a skilled IT & Travel Desk Coordinator to manage IT operations and oversee the company's travel desk. This role requires a balance of technical expertise in IT...

  • Service Desk Dispatcher

    6 days ago

    Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

  • Service Desk Lead

    3 weeks ago

    Hyderabad, India Trianz Full time

    Job Description About the Role: We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the...

  • Service desk specialist

    2 days ago

    Hyderabad, India Cognizant Full time

    Receives and handles calls for service, and follow agreed procedures to resolve tickets• Promptly allocates calls as appropriate• Logs incidents and service requests and maintains relevant records• Managing incidents and requests through the service management tool• Provide support for a wide range and constantly evolving applications, software &...

  • Service desk specialist

    23 hours ago

    Hyderabad, India Cognizant Full time

    Receives and handles calls for service, and follow agreed procedures to resolve tickets• Promptly allocates calls as appropriate• Logs incidents and service requests and maintains relevant records• Managing incidents and requests through the service management tool• Provide support for a wide range and constantly evolving applications, software &...

  • Global Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Senior Service Desk Specialist

    6 days ago

    Hyderabad/ Secunderabad, India Diebold Nixdorf Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound...