Digital Collections Manager

2 days ago


Mumbai, Maharashtra, India Piramal Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Responsible to Develop and drive digital-first Collections strategies
  • Build & scale Next Generation Digital Capabilities using multiple Digital channels (AI Voice Bot, Whatsapp Bot, Interactive videos etc)
  • Leverage analytics, AI/ML, and data models to segment customers and design differentiated treatment strategies.
  • Focus on increasing Digital Collections across products
  • Define differential communication templates, intensity and channels basis BIU Models
  • Work closely with Marketing , Business Excellence, Operations, Tech to launch & execute multiple Digital campaigns
  • Define input & output success metrics to measure Impact Analysis for each campaign
  • Analyse Best Channel to reach out to for each stage of Collections & tracking Channel wise costs at same time
  • Play a key role in automating Campaign execution
  • Hands on management of end to end Digital Strategy & execution
  • Maintain control over processes & regulatory requirements Role & responsibilities

Preferred candidate profile

  • Graduate in any stream + MBA (tier 2/3 college added advantage)


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