Digital Collections Manager
1 week ago
- Responsible to Develop and drive digital-first Collections strategies
- Build & scale Next Generation Digital Capabilities using multiple Digital channels (AI Voice Bot, Whatsapp Bot, Interactive videos etc)
- Leverage analytics, AI/ML, and data models to segment customers and design differentiated treatment strategies.
- Focus on increasing Digital Collections across products
- Define differential communication templates, intensity and channels basis BIU Models
- Work closely with Marketing , Business Excellence, Operations, Tech to launch & execute multiple Digital campaigns
- Define input & output success metrics to measure Impact Analysis for each campaign
- Analyse Best Channel to reach out to for each stage of Collections & tracking Channel wise costs at same time
- Play a key role in automating Campaign execution
- Hands on management of end to end Digital Strategy & execution
- Maintain control over processes & regulatory requirements Role & responsibilities
Preferred candidate profile
- Graduate in any stream + MBA (tier 2/3 college added advantage)
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