 
						Customer Onboarding Manager
1 week ago
- Become an expert in RamSoft products, add-ons and 3rd party Integrations
- Have good understanding of the customers' requirements and desired workflows
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Follow the standard process and best practices to bring clients onboard and "live" in the stipulated timeframe
- Manage the provisioning process, including the creation of organizations/users, and any other areas that require modification/configurations
- Deliver end user training to clients, which may include technical personnel, administrative staff, healthcare staff
- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
- Create and maintain the required documentation for each Onboarding project
- Ensure customers receive superior service
- Collaborate with the customer success, sales, finance, operations, and product teams to ensure customer satisfaction
- Leverage feedback for continuous improvement to the onboarding process
- Develop a deep understanding of our customers' business and operational objectives
- Be attentive to information provided by customers and ask clarifying questions to ensure proper use of the RamSoft's products
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
Required
- 5 - 8 years: Demonstrated experience implementing systems and integrations while working with clients Extensive computer skills are required, including experience in TCP/IP, Microsoft products, Azure, SQL, etc. 5+ years of experience with RIS/PACS or EMR systems
- 5 - 8 years: 5+ years of experience in systems (hardware and software) configuration and support, or working in a related role 5+ years of experience in Healthcare IT / Radiology DICOM Standard knowledge HL7 and FIHR Standards expertise
- 5 - 8 years: Strong interpersonal skills, conducive to team development A good track record of managing multiple projects under tight deadlines
- 5 - 8 years: Ability to work independently and possess good judgment and consistent follow-through Understanding of the desktop/laptop environment, the Azure Cloud environment, with the ability to troubleshoot basic network connectivity issues
- 5 - 8 years: Familiarity with mobile device app installations Ability to communicate technical concepts in simple of terms Excellent written and verbal communication skills
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