Customer Onboarding Manager

2 days ago

Bengaluru, Karnataka, India Ramanathan Software Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Become an expert in RamSoft products, add-ons and 3rd party Integrations
  • Have good understanding of the customers' requirements and desired workflows
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Follow the standard process and best practices to bring clients onboard and "live" in the stipulated timeframe
  • Manage the provisioning process, including the creation of organizations/users, and any other areas that require modification/configurations
  • Deliver end user training to clients, which may include technical personnel, administrative staff, healthcare staff
  • Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
  • Create and maintain the required documentation for each Onboarding project
  • Ensure customers receive superior service
  • Collaborate with the customer success, sales, finance, operations, and product teams to ensure customer satisfaction
  • Leverage feedback for continuous improvement to the onboarding process
  • Develop a deep understanding of our customers' business and operational objectives
  • Be attentive to information provided by customers and ask clarifying questions to ensure proper use of the RamSoft's products
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
Experience

Required

  • 5 - 8 years: Demonstrated experience implementing systems and integrations while working with clients Extensive computer skills are required, including experience in TCP/IP, Microsoft products, Azure, SQL, etc. 5+ years of experience with RIS/PACS or EMR systems
  • 5 - 8 years: 5+ years of experience in systems (hardware and software) configuration and support, or working in a related role 5+ years of experience in Healthcare IT / Radiology DICOM Standard knowledge HL7 and FIHR Standards expertise
  • 5 - 8 years: Strong interpersonal skills, conducive to team development A good track record of managing multiple projects under tight deadlines
  • 5 - 8 years: Ability to work independently and possess good judgment and consistent follow-through Understanding of the desktop/laptop environment, the Azure Cloud environment, with the ability to troubleshoot basic network connectivity issues
  • 5 - 8 years: Familiarity with mobile device app installations Ability to communicate technical concepts in simple of terms Excellent written and verbal communication skills

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