Head Retail Banking

2 days ago

Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

We are seeking a dynamic and experienced Head of Retail Banking to lead and oversee all retail banking operations, ensuring the growth, profitability, and customer satisfaction of our retail banking division. The role involves strategic planning, operational excellence, product development, and team leadership to deliver superior banking services to individual and SME customers.

Key Responsibilities:

Strategic Leadership

  • Develop and execute strategic plans for the retail banking division, aligned with the organizations overall goals.
  • Identify new market opportunities and growth segments within retail banking.
  • Drive initiatives for customer acquisition, retention, and revenue growth.
  • Collaborate with the executive team to define retail banking goals and performance metrics.

Retail Banking Operations

  • Oversee all retail banking operations, including branches, digital banking channels, customer service, and support teams.
  • Ensure operational efficiency, risk management, and adherence to internal policies.
  • Implement processes to enhance service delivery, productivity, and cost efficiency.

Financial Performance & Risk Management

  • Monitor the profitability, portfolio performance, and risk profile of retail banking operations.
  • Implement risk management practices in compliance with regulatory requirements.
  • Collaborate with finance teams for budgeting, forecasting, and performance analysis.

Team Leadership & Development

  • Lead, mentor, and motivate a high-performing retail banking team.
  • Define roles, responsibilities, and performance objectives for team members.
  • Promote a culture of accountability, customer-centricity, and continuous improvement.

Preferred Qualifications:

  • Advanced degree (MBA, CFA, or equivalent).
  • Experience in digital banking, fintech integration, or retail banking transformation projects.
  • Familiarity with data-driven decision-making, customer analytics, and CRM tools.

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