Customer Relationship Management Specialist

2 days ago

Noida, Uttar Pradesh, India CollegeHai Full time ₹ 10,000 - ₹ 20,000 per year

Job Opening:
CRM Manager


Location:
3rd Floor, World Trade Tower, Sector 16, Noida


Company:
Affinity Education Pvt. Ltd.


Type:
Full-Time | On-Site

About Us:

Affinity Education Pvt. Ltd. is a leading education consultancy, guiding students through their academic journeys by connecting them with top institutions across India and abroad. With a commitment to ethical practices and high-quality service, we strive to provide seamless and informed admission experiences.

Position: CRM Manager

We are seeking a dedicated and experienced individual to manage both our CRM systems. This role is essential to ensure smooth coordination between departments and an exceptional experience for every student.

CRM Manager Responsibilities:

  • Manage and optimize CRM platforms.
  • Monitor and manage lead allocation, follow-ups, and team tracking.
  • Ensure timely updates and maintenance of student records and inquiry logs.
  • Generate and analyze CRM performance reports to improve engagement and conversions.
  • Collaborate with marketing and counseling teams to align campaign execution with CRM tracking. Conduct periodic training and process alignment sessions with team members.

Requirements:

  • Bachelor's degree (MBA or equivalent preferred).
  • Minimum 3+ years of experience in CRM and/or operational roles (preferably in education).
  • Strong command of CRM platforms and data management tools.
  • Excellent organizational and analytical skills.
  • Team leadership experience and a process-oriented mindset.
  • Strong written and verbal communication.

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