Floor Manager

1. Job PURPOSE: Ø Floor manager will be responsible for the day to

day activities of the clinic and will ensure that the clinic is organized,

efficient and produces operational efficiencies.

Ø

Responsible for performing clinic duties on a

professional level and works closely with senior management

Ø To

Ensure that system and protocols must be followed within the Branch

2. ROLE

AND RESPNSIBILITIES:

Marketing and Branding

Ø

To do activities regarding branding and marketing

as suggested by COO

Sales & Revenue:

Ø

You have to look after for Sales & revenue part

as well.

Ø

Periodically you have to look at Sales &

revenue report for respective branch.

Ø

If you find any deficiency in sales & revenue

report you have to inform to your superior.

Man power mapping

Ø

To hire new employee Floor Manager need to fill

manpower requirement form and should submit to Human Resources Department via

email.

Staff grievances Ø All the staff grievances would be taken care by

Branch Manager. If any serious grievances are there, then only informing to

Head Office. Machine cleaning

Ø Floor Manager should make sure that all machineries

in clinic are clean and do not contain dust.

Ø

Cleaning of minor OT instruments.

Ø

Floor Manager should make sure that all instruments

are being autoclave.

Ø

Floor Manager should be aware of expiry date of

expensive medication

Break down of machine

Ø

In case of any break down in machine Floor Manager

should first find out cause of break down and then inform to Service engineer

via email.

Ø

Head Office will inform company and call engineer.

Ø

Floor Manager should collect service report from

engineer and maintain file reports.

Dress code

Ø

Floor Manager will make sure that every employee is

in proper uniform with name tag.

Ø

Floor head will make sure that Dress code policy is

properly followed.

Appointment maintenance

of reception:

Ø

Floor manager ensure that reminder calls to

patients are done or not.

Ø

Making sure of daily minimum number of

appointments.

Ø

Planning of next appointment for existing patients.

Staff management:

Ø

If more than two employees are on leave same day,

then arranging staff from other branch. (first inform to HO and take

permission)

Miscellaneous:

Ø

All miscellaneous things are authorised by Branch

head (i.e.) auto fair of staff any allowance to staff etc.

Mobile phone submission.

Ø

Every staff should submit mobile to Floor manager

in office time.

Ø

Employees cannot keep mobile phone in their locker.

Housekeeping maintenance:

Ø

Floor manager should make sure Housekeeping

maintenance like wash room, water tank, dustbin cleaning.

Ø

Making sure Water bottle on every table.

Ø

Ensuring no dust in clinic.

Administration:

Ø

Software update on daily basis. Do Daily Audit of

defined protocols

Ø

Ensuring discipline between staff members.

Ø

Ensuring CCTVs are in working mode and uncovered

Ø

Maintaining silence in clinic.

Ø

Ensuring that lunch time should be 15-20 minutes

and not more than two staffs from one department should be at a lunch same

time in.

Ø

For growth of Clinic, Management can give you extra

responsibility any time.

3. COMMUNICATIONS AND RELATIONSHIPS:

Internal: Operation

Manager, HR Manager, Department personnel, Employees

External: Patients, Service Agencies

4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED

FOR JOB

Education

Graduate

or Masters

Experience

Graduation

Min 3 Years, Masters with min 1 year experience in Sales or related field

skills

Proficiency

in Hindi, English and local languages Leadership skills

Excellent

interpersonal & communicational skills Good Leadership & Decision

making skills

Microsoft

Office

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