
Customer Support
2 days ago
Main job Location: Hyderabad
Working Mode: Fulltime
Timings: 9:00am -6:30pm (Monday -Saturday)
Role Overview:
The Customer Support Division (CSD) Manager is responsible for leading the internal CSD team,overseeing cross-functional operations, and ensuring efficient service delivery. The role involves resource planning, team management, process streamlining, and ensuring compliance with internal procedures to support organizational goals. Customer Support Division Manager
Customer Service Operations
Technical Support Manager
Electronics / Technical Background
Spare Parts & Material Coordination
Client / Stakeholder Communication
Defense / Aerospace / Manufacturing Industry
Key Responsibilities:
Lead the CSD customer support division, ensuring effective team allocation, tracking, and timely resolution of service tickets via CRM.
Finalize team composition and coordinate with the travel desk for team movement, travel arrangements, and bill processing.
Conduct technical discussions with internal stakeholders and ensure proper documentation for service reports, installations, training, and certifications.
Provide regular progress updates to senior management, ensuring compliance, accuracy, and smooth operations across cross-functional teams.
Act as a communication bridge between field teams, management, and support functions to drive process improvement and operational efficiency.
Monitor and ensure timely approval and clearance of bills and invoices, while ensuring the availability of spares and materials through proactive follow-up.
Collaborate with technical teams to analyze and resolve complex service issues, ensuring that technical solutions are effectively implemented and aligned with customer requirements.
Note : This positions require traveling across India and abroad as and when needed.
Minimum Service Agreement : 12 Months Service.
-
Customer Support
1 week ago
Hyderabad, Telangana, India ZöTok Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title:Customer Support ExecutiveLocation:Hyderabad (Work from Office)About At ZoTok, we're building intelligent, scalable solutions that empower businesses to operate smarter. As a growing SaaS company, we value people who are self-driven, empathetic, and customer obsessed. Our team thrives on innovation, collaboration, and a strong sense of...
-
Customer Support
2 weeks ago
Hyderabad, Telangana, India Inventrics Technologies Full time ₹ 3,00,000 - ₹ 5,00,000 per yearWE ARE HIRINGLocation: HyderabadProcess: International Voice Process | Night Rotational ShiftJob Highlights:Role: Customer Service Executive (Inbound Call Process)Experience: Minimum 1+ Years in International Customer SupportPackage: Up to 4.4 LPAEducation: Graduation Not MandatoryShift: Night RotationalWorking Days: 5 DaysWeek Offs: 2 Days RotationalCab...
-
Customer Support Executive
2 weeks ago
Hyderabad, Telangana, India Square Business Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionFounded in 2012, Square Business Services Pvt Ltd embraced the essence of simplicity and efficiency, reflected in our name. Initially a skill development partner and staffing agency, we have recruited over 10,000 employees and were ranked the best recruiting partner in Hyderabad. We have become the top provider of finance & accounting,...
-
Customer Support Manager
4 days ago
Hyderabad, Telangana, India PRM360 Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Role : Customer Support Manager - SaaS B2B (Enterprise Clients)Location: Hyderabad** Candidates from Hyderabad will be preferred. Candidates with a serious desire/interest to relocate to Hyderabad will be considered.Work Mode: Work from Office only.Travel: Candidate should be open to travel based on business demand**Travel to client locations for up to 3...
-
Customer Support Specialist
1 week ago
Hyderabad, Telangana, India Karyacloud Ebiz Technologys pvt Ltd (Formely Dividant Business solutions Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Summary:We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong...
-
Customer Support Specialist
2 hours ago
Hyderabad, Telangana, India Karya Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. aims to increase productivity and accountability through its process-oriented...
-
Customer Support Executive
2 weeks ago
Hyderabad, Telangana, India Mypaisaa Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure , need to make cross sales and support for email writing .Roles and responsibilities :convert Leads into business...
-
Customer Support Manager
8 hours ago
Hyderabad, Telangana, India PRM360 Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAcads360 is a young start-up which has built a disruptive product PRM360. PRM360 is a global e-Procurement solution provided to our clients.The RoleYou Will Be Responsible ForDriving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.Collaborating with the sales team on account strategy...
-
Customer Support Associate
2 weeks ago
Hyderabad, Telangana, India Gravity Cybertech Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGreetings from Gravity CybertechWe have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)..Note:- No cab facility is provided.No of Openings: -Males- 2(Prefer Hyderabad Candidates and who can join immediately.)Note:-Interested candidates can...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Gravity Cybertech Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGreetings from Gravity CybertechWe have immediate openings forCustomer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Day & Nightshift-Hyderabad Location(Work from Office)Note:- No cab facility is provided.Required Skills:2-6 years of experience in call center and customer support.International customer support of...