Learning and Development Manager
7 days ago
Manager/Associate – Learning & Development (Behavioural & OD)
Industry-Apparel & Fashion
Location: Head Office – Lower Parel
Reporting to: Head – Customer Experience
Are you passionate about building people capabilities, driving behavioural excellence, and shaping a culture of growth? We're looking for an experienced L&D professional to design and deliver impactful learning programs for our retail stores and corporate teams.
Key Responsibilities
Design and deliver behavioural training for store managers, stylists & corporate teams
Facilitate workshops, simulations, role-plays & digital learning
Support OD initiatives—capability building, leadership development & succession planning
Coach managers on behavioural & leadership skills
Track training effectiveness using NPS, performance and engagement metrics
Manage training calendars, dashboards & learning tools
What We're Looking For
5+ years of experience in L&D / OD, preferably in retail or customer-centric environments
Strong facilitation, communication & coaching skills
Ability to design engaging and impactful learning content
Analytical mindset with comfort in using performance and CX metrics
Knowledge of LMS and digital learning tools
Bachelor's/Master's in HR, Psychology, OD, or related fields
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