End User Computing Specialist
7 days ago
Position Title
End User Computing Specialist
Team:
ITOps - India
Closing date
-NA -
Eligibility
· Microsoft Windows Certification.
· Basic Working knowledge of Active Directory, Entra ID
· Basic networking knowledge, DNS, DHCP, VPN
· Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues.
· Troubleshoot wired and wireless network related issues.
· Fluent in English (Speaking, Writing)
· 2-year relevant working experience.
Job Responsibilities.
· Attending end user level technical calls / following IT ticketing portal
· Installation of Windows OS, and preparing new desktops and laptops ready with standard applications.
· Knowledge of Microsoft Intune
· Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS
· Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.
· Software and Hardware Inventory/Asset management.
· Configuring MS O365 clients and troubleshoot relevant issues.
· Provide end user support, physical and remotely
· Ready to work in 24/7 shifts in hybrid environment
· Preparing daily reports
· Understand and follow SEZ rules and regulations
·
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