Credit Representative

1 week ago

Hyderabad, Telangana, India Eastman Chemical Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit

Role Description :

The Credit and Collections department is a key component of Eastman's finance organization. The team is responsible for the collection's activity across APAC, EMEA. LAR and NAR regions to ensure timely cash collections to reach Eastman's cash flow targets.

We currently have a Credit Representative role in Hyderabad, India

Key Responsibilties:
  • Manage and execute the end-to-end collections process for B2B accounts
  • Communicate with customers to secure timely payments
  • Monitor aging reports and follow up on overdue invoices
  • Investigate and resolve payment discrepancies and disputes
  • Prepare and send invoices, statements, and collection letters
  • Maintain accurate records of all collection activities
  • Collaborate with internal teams (Sales and Business) to reconcile accounts and resolve issues
  • Escalate high-risk accounts and credit concerns appropriately
  • Timely release of order blocks
  • Establish new customer credit limit
  • Ensure compliance with company policies and relevant regulations
Basic Qualifications :
  • Minimum bachelor's degree in commerce (B. Com) or equivalent
  • Minimum 3–5 years of experience in B2B collections, preferably with US customers
  • Strong understanding of credit and collections processes
  • Proficiency in Microsoft Excel and SAP
  • Excellent communication and negotiation skills
  • Good problem-solving ability
  • Ability to work independently and manage multiple priorities
  • Comfortable working in a fast-paced, high-pressure environment

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.

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