Senior Specialist

The Credit Risk Management Specialist/Senior Specialist will be responsible for managing blocked sales orders by ensuring timely resolution through root cause analysis and stakeholder coordination, particularly using SAP and HighRadius tools. The role includes evaluating customer creditworthiness by assessing courtesy credit limits, performing risk categorization using internal and external scoring tools, and ensuring compliance with annual review cycles. Additionally, the specialist will maintain high standards of data accuracy by updating credit master records and storing all relevant documentation to support audit readiness and compliance with internal controls.

Key Responsibilities:

• Monitor and resolve blocked sales orders using tools like SAP and High Radius, ensuring adherence to turnaround time (TAT) and prioritization based on release reason codes (e.g., credit limit exceedance, overdue payments, legal holds).
• Conduct root cause analysis for each block, identifying issues such as insufficient credit limits, expired reviews, or payment delays. Collaborate with internal stakeholders (collections, cash application, business teams) to validate payment commitments and ensure accurate release decisions.
• Evaluate new and existing customers for creditworthiness, especially when courtesy credit limits are insufficient.
• Perform scoring and risk categorization using internal systems (SAP RM, GCMT) and external data providers (e.g., D&B), ensuring proper documentation and approvals. Maintain compliance with annual review cycles, ensuring all active customers have valid risk categories and inactive ones are appropriately blocked.
• Update credit master data post-assessment, including credit limits, risk categories, review dates, scoring outputs, and DUNS numbers. Ensure all documentation (scoring results, approval emails, parent-child account changes) is stored per audit and compliance standards.
• Support audit readiness by maintaining high standards of data integrity and traceability across all credit management activities. Work with direct managers to support financial activities, decision making and general projects.
• Prepare analysis or reporting with particular emphasis on accuracy, compliance and timeliness of data provided (i.e.: reports on profit and loss activity).Provide all data needed for internal (Financial Consolidation and Reporting System) and external reporting (including statutory accounts, national statistics and tax information) in a timely and accurate manner.
• Provides 'first line support' on SAP issues including Order Blocks, Credit Worthiness, Financial Risk, Compliance.
• Contribute to FRA projects at country or BU level.

Essential Requirements:

• University degree
• 7-10 Years of work experience in Credit Management Process
• Proven ability to work cross-functionally with collections, operations, business partners, and IT teams to resolve order blocks and credit issues.
• Proficiency in evaluating credit limits, overdue receivables, and total credit exposure using SAP, HighRadius, and Celonis
• Skilled in updating credit master data with revised limits, risk categories, review dates, and scoring outputs

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Division

Finance

Business Unit

Universal Hierarchy Node

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Audit & Finance

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.