Assistant Manager

: Assistant Manager

Location:
Mumbai, India; DLF Cyber Park, Sector ; Madhapur, Hyderabad; Road 1-D, Zone 1; Chennai, India

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

FEO

ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. We support onshore teams in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management and Prospecting Support to provide solutions for revenue enhancement, risk mitigation and cost optimization. The division, comprising of highly qualified associates, operates from four locations i.e., Mumbai, Gurgaon, Hyderabad, and GIFT.

The individual will be closely working with teams across Consumer and Small Business Card portfolios, Digital Analytics, and Consumer Credit Strategies team, providing qualitative and quantitative analytical support to the Consumer Credit Borrowing Strategies team on the state side.

The GWIM Analytics and Reporting team will be involved in designing, running, and maintaining daily, weekly, and monthly dashboards and provide meaningful insights on current business trends. The incumbent will be required to liaise with onshore partners across global locations on a regular basis to understand the requirements, get fresh reporting requirements, and provide clarifications, among other things.

The Consumer Client Protection Organization includes fraud strategies & analytics, fraud detection operations (FDO), and consumer & small business claims operations (C&SBCO) working together to detect risks, prevent fraud, and safeguard our customers. FDO protects against fraud & scams while C&SBCO resolves fraud claims and billing disputes for consumer, commercial, and small business accounts.

The fraud detection team reviews potentially fraudulent transactions exceptioned out by the fraud filters and makes decisions based on judgmental review for products like New Accounts, Checks, Deposits & Online. The team also provides fraud support through activities like closure fulfillment of deposit accounts & loss allocation as well as specialized fraud work like defect analysis, secondary closure review, and hold audit.

C&SBC is responsible for the research and timely resolution of fraud claims, billing disputes & Payment queries on consumer, commercial, and small business credit/debit card account. The key actions involve processing Chargebacks to recover money from merchants, accepting or denying merchant responses on chargeback processed, and various other exception actions like providing provisional credit, Fraud reporting, and merchant Credit adjustment.

• Banking industry knowledge/background would be an added advantage
• Knowledge about interfacing models with software applications for enhancing usability
• Knowledge of factor models and machine learning will be preferred
• Business process skills
• Analytical problem solving
• Technical skills (MS Office: Excel & PowerPoint)
• Communication skills

Education: MBA/ PGDM / Masters in Economics / Quantitative Technique & Economics/ Mathematics/ Supply Chain/ Operations/ Statistics/ Data Sciences

Location: Students should be willing to work in any of the following locations as per company requirement Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad.