WFM Assistant Manager
1 day ago
Designation: Assistant Manager
Department : Record Retrieval - WFM
Location: Gandhinagar
Shift: 2 PM to 11.30 PM IST
Duties and Job Responsibilities:
- Manage Workforce Management Department independently with help of WFM Lead and WFM Executives
- Manage queue prioritisation and allocation for onshore contact center with 200+ agents
- Manage multiple campaigns and priorities to cater business needs
- Monitor and manage both inbound & outbound SLAs in collaboration with contact center
- Assist contact center with required reporting, BIs & Realtime Monitoring of remote agents
- Prepare forecasting and weekly projections to calculate staffing needs to ensure smooth operations
- Keep continues improvement as ongoing initiative
- Manage team and processes with full accountability to ensure all SLAs are met
- Successfully deliver adhoc assignments and mini/internal projects with outcome
Competencies Required:
Excellent Communication and presentation skills
Should be logical and analytical - Should be able to manage multiple LOBs and stake holders
Problem solving
Good with MS tools
Good with Data and BIs, Should be able to present case studies in front of leadership
Should have 4-5 years of Leadership experience in International process - "Workforce Management"
Comment Interested and share your resume at
If you have any questions, please feel free to contact on
-
Assistant Manager
5 days ago
Gandhinagar, Gujarat, India Shree Rama Multi Tech Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionShree Rama Multi Tech Limited, established in 1987, started as a simple extrusion coating line and has grown into an international-scale organization offering diverse primary packaging solutions. We have invested in the most modern plastic processing technologies and possess one of the largest fully integrated facilities for laminated and...
-
Assistant Manager
3 days ago
Gandhinagar, Gujarat, India Bank of America Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description : Assistant Manager Location: Gandhinagar, India; Link Road Malad (West), MumbaiAdditional Locations: See lessAbout Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...
-
Assistant Manager
3 days ago
Gandhinagar, Gujarat, India Gujarat International Finance Tec City (GIFT) Full time ₹ 9,00,000 per yearGIFTCL invites application for the position of Assistant Manager - Civil (on contract). This is a contractual position for a period of 3 years. The remuneration will be commensurate with qualification and experience up to Rs. 9 Lakh per annum.The candidate should have done B.E. / B.Tech - Civil with 2-3 years of experience. Detailed job description is as...
-
Assistant Manager
5 days ago
Gandhinagar, Gujarat, India Bank of America Full time ₹ 12,00,000 - ₹ 18,00,000 per yearJob Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...
-
Assistant Relationship Management
1 week ago
Gandhinagar, Gujarat, India Standard Chartered Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob ID: 42875Location: Gandhinagar, INArea of interest: Corporate & Commercial BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 30 Oct 2025Job SummaryThis is an ARM role with key responsibilities around Origination of New Business, Sales support to existing business, with an aim to increase revenueARM provides direct sales support to...
-
Assistant General Manager
5 days ago
Gandhinagar, Gujarat, India NEW Age Education And Skills Foundation Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition Title: Assistant General Manager Marketing & AdmissionsLocation: Gandhinagar + Regional StatePreferred Candidate Locations: Maharashtra, Delhi, KarnatakaIndustry: EducationExperience: 710 yearsEmployment Type: Full-timeRole Overview:Drive region-specific marketing and admissions strategies to meet enrolment goals. Build institutional partnerships...
-
Executive Assistant
3 days ago
Gandhinagar, Gujarat, India WINDSON ORGANICS® Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – Executive Assistant to DirectorCompany:Windson Organics Private LimitedLocation:GandhinagarPosition:Executive AssistantReports To:DirectorAbout the CompanyWindson Organics Private Limited is a trusted name in the organic products industry, committed to delivering sustainable, high-quality solutions to our customers. With innovation,...
-
Executive Assistant
1 day ago
Gandhinagar, Gujarat, India Real Placements Full time ₹ 4,50,000 - ₹ 9,00,000 per yearJob Description:Key Responsibilities:1. Manage the Director's calendar, including scheduling appointments, meetings, andtravel arrangements.2. Coordinate and prioritize incoming communication, including emails, phone calls, andletters, ensuring timely responses and follow-up as needed.3. Prepare correspondence, reports, presentations, and other documents on...
-
Assistant Manager
1 day ago
Gandhinagar, Gujarat, India Bank of America Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description:About Us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place...
-
Purchase Manager/ Assistant Manager_ Project
19 hours ago
Gandhinagar, Gujarat, India NEW Age Education And Skills Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per yearVendor Management:Identify, evaluate, and prequalify vendors/contractors based on technical and commercial criteria.Tendering & Procurement:Prepare Tender Documents / RFPs.Conduct Market Rate Analysis for procurement items and services.Cross-functional Coordination:Liaise with internal departments for vendor query resolution.Provide timely clarifications on...