ServiceNow Presales Solutions Architect
1 day ago
Location - PAN INDIA
Responsibilities:
• Design and implement comprehensive ServiceNow solutions that align with business requirements.
• Provide strategic recommendations and technical expertise to clients on best practices and industry trends.
• Collaborate with stakeholders, including business leaders, IT teams, and other departments, to understand their needs and ensure successful project delivery.
• Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
• Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
• Involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
• Owns internal partner management and visibility of core solution related metrics to approvers
• Designs the solution and ensures the relevant solution artefacts are completed in line with global process
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Provide expertise on commercially structuring deals to differentiate from the competition
• Works with Deal Analyst to set up commercial modelling tools and create pricing structure; communicates structure & tagging strategy
• Reviews and provides inputs to the contract schedules, SoW, and SLA among other documents
Qualifications:
• 8+ years ServiceNow experience
• 10+ years Consulting experience
• Experience in architecting and deploying large-scale ServiceNow implementations.
• ServiceNow Pre-Sales Experience in at least one of Customer Workflows, Employee Workflows or Finance & Supply Chain Workflows
• Strong understanding of client-side and server-side scripting, including business rules, script actions, and script includes.
• In depth understanding of ITIL framework
• Advanced analytical, problem-solving, and critical thinking abilities
• Excellent time management and organizational skills
• Excellent listening, written, verbal communication skills
• Excellent presentation and facilitation skills.
• Comfortable facilitating group discussions and leading client strategy and design activities
Preferred
• Bachelors degree in computer science, Information Technology, or a related field.
• In depth technical experience with Corporate Applications that interface with ServiceNow (i.e. SAP, Oracle, SuccessFactors, Workday, etc.)
• Previous Experience as a ServiceNow Delivery Architect
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