ServiceNow Presales Solutions Architect

5 days ago

Bengaluru Delhi Hyderabad NCR, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location - PAN INDIA

Responsibilities:

• Design and implement comprehensive ServiceNow solutions that align with business requirements.

• Provide strategic recommendations and technical expertise to clients on best practices and industry trends.

• Collaborate with stakeholders, including business leaders, IT teams, and other departments, to understand their needs and ensure successful project delivery.

• Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate

• Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.

• Involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity

• Owns internal partner management and visibility of core solution related metrics to approvers

• Designs the solution and ensures the relevant solution artefacts are completed in line with global process

• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition

• Provide expertise on commercially structuring deals to differentiate from the competition

• Works with Deal Analyst to set up commercial modelling tools and create pricing structure; communicates structure & tagging strategy

• Reviews and provides inputs to the contract schedules, SoW, and SLA among other documents

Qualifications:

• 8+ years ServiceNow experience

• 10+ years Consulting experience

• Experience in architecting and deploying large-scale ServiceNow implementations.

• ServiceNow Pre-Sales Experience in at least one of Customer Workflows, Employee Workflows or Finance & Supply Chain Workflows

• Strong understanding of client-side and server-side scripting, including business rules, script actions, and script includes.

• In depth understanding of ITIL framework

• Advanced analytical, problem-solving, and critical thinking abilities

• Excellent time management and organizational skills

• Excellent listening, written, verbal communication skills

• Excellent presentation and facilitation skills.

• Comfortable facilitating group discussions and leading client strategy and design activities

Preferred

• Bachelors degree in computer science, Information Technology, or a related field.

• In depth technical experience with Corporate Applications that interface with ServiceNow (i.e. SAP, Oracle, SuccessFactors, Workday, etc.)

• Previous Experience as a ServiceNow Delivery Architect

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