
Customer Success Associate
2 days ago
We are looking for a skilled and motivated individual to join our team.
Job Description
As a Customer Success Associate, the selected candidate will be responsible for:
- Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.
- Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.
- Contributing to the achievement of team revenue targets by fulfilling personal targets.
- Providing continuous feedback about lead quality to the Marketing team for campaign optimization.
- Assisting in the training of newly hired team members.
- Identifying up-selling and cross-selling opportunities during interactions with potential leads.
- Maintaining regular contact with the Counseling team to support session coordination, if required.
- Advancing professional and technical knowledge by staying informed through industry publications and informational videos.
- Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.
- Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.
- Encouraging customers to provide feedback using service quality tools.
- Escalating customer issues that require intervention through recommended channels.
- Cooperating in completing any other assigned tasks.
Key Responsibility Areas
- Sales and revenue generation.
- Target setting, pipeline management, and lead nurturing.
- Enhancing sales pitch and identifying prospects' pain points for effective solutions.
- Establishing long-term communication with prospects and building strong relationships with clients.
-
Customer Success Associate
2 days ago
Delhi, Delhi, India LQ Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per yearFull TimeDelhi, IndiaOrganization NameLegitquest (LQ Global Services Pvt. Ltd.)- #### ExperienceRequired 1 Year to 4 Years- #### Compensation rangeNot Available- #### Location of postingDelhi- #### WebsiteCompany ProfileLegitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating...
-
Customer Success Associate, India
5 hours ago
Delhi, Delhi, India AlgoSec Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAt AlgoSec, what you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...
-
Customer Success
2 days ago
Delhi, Delhi, India Hamper House By Chitra Full time ₹ 6,00,000 - ₹ 9,00,000 per yearPosition:Customer Success & Relationship ManagerOpenings:30Salary Range:₹6–12 LPA (Negotiable)Work Mode:Work from Home (5 Days Working)Language:English + Any One Regional LanguageAbout the RoleWe are seeking highly motivated and client-focused professionals to join our team asCustomer Success & Relationship Managers. The role is critical to ensuring...
-
Customer Support Associate
1 week ago
Delhi, Delhi, India beBeeSupport Full time ₹ 10,000 - ₹ 1,00,000Job Title: Support AssociateWe are seeking a highly motivated and detail-oriented individual to join our team as a Support Associate. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat.The successful candidate will have excellent communication skills, be...
-
Manager - Customer Success
19 hours ago
Delhi, Delhi, India TAC Security Full timeManager - Customer SuccessJob Description: We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. Youll act as the trusted advisor,...
-
Customer Success Specialist
1 day ago
Delhi, Delhi, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 22,00,000Job Title: Customer Success ManagerAbout the Position:We are seeking a proactive and customer-focused professional to serve as the main point of contact for a portfolio of clients, ensuring their satisfaction and success with our offerings.Main Responsibilities:Serve as the primary liaison for a group of customers, guaranteeing their happiness and success...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Convin Full timeCustomer Success Manager (Delhi | India)Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?Join one of India's fastest-growing AI startups — welcome to Convin.About ConvinConvin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni, designed to empower sales,...
-
Customer Success Lead
1 week ago
Delhi, Delhi, India Skai Lama Full timePlease read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role.Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?At Skai Lama, we do things differently. We believe in providing all the...
-
Customer Success Manager
2 days ago
Delhi, Delhi, India Gleantap Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention. Role Description This is a full-time remote role for a...
-
Customer Success Manager
3 weeks ago
Delhi, Delhi, India Elucidata Full timeJob Title: Solution ManagerFunction: Delivery and ServicesLocation: Delhi/Bangalore (3 days in office)About the Company:Elucidata is a TechBio Company headquartered in San Francisco. Our mission is to unleash personalized medicine using AI and multi-omics, multimodal data. Elucidata's platform Polly, helps research teams wrangle, store, manage and analyze...