Customer Success Associate

2 days ago


Delhi, Delhi, India Taxmann Publications Full time US$ 40,000 - US$ 80,000 per year

We are looking for a skilled and motivated individual to join our team.

Job Description

As a Customer Success Associate, the selected candidate will be responsible for:

  • Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.
  • Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.
  • Contributing to the achievement of team revenue targets by fulfilling personal targets.
  • Providing continuous feedback about lead quality to the Marketing team for campaign optimization.
  • Assisting in the training of newly hired team members.
  • Identifying up-selling and cross-selling opportunities during interactions with potential leads.
  • Maintaining regular contact with the Counseling team to support session coordination, if required.
  • Advancing professional and technical knowledge by staying informed through industry publications and informational videos.
  • Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.
  • Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.
  • Encouraging customers to provide feedback using service quality tools.
  • Escalating customer issues that require intervention through recommended channels.
  • Cooperating in completing any other assigned tasks.

Key Responsibility Areas

- Sales and revenue generation.

- Target setting, pipeline management, and lead nurturing.

- Enhancing sales pitch and identifying prospects' pain points for effective solutions.

- Establishing long-term communication with prospects and building strong relationships with clients.



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