Executive - Operations (Healthcare)

2 days ago

Gurgaon, Haryana, India movin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title: Executive - Operations (Healthcare)

Main Duties and Responsibilities

  • The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
  • Work with our operating system "Maestro"/MOVIN Platform to Plan, execute and monitor import & export shipments
  • Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
  • Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
  • Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
  • Prep and maintain temperature controlled shipments as required.
  • Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
  • Confirm that every recovery is complete by matching the information against the manifest during reception process.
  • Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
  • Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
  • Define the best possible route to dispatch the shipment to its final destination.
  • Condition shipments as required and update the proper milestones in Maestro.
  • Obtain a booking with the airline and consign the MAWB as instructed.
  • Enter the Route Leg for Domestic/International Flights.
  • Send the Alert through Maestro/MOVIn Platform, Emails.
  • Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
  • Use Daily Schedule Report and update Maestro with all departures from the airport
  • Handling of irregularities

  • Perform additional administrative work as deemed necessary.

  • Should check the shipment requirements such as package type and size, temperature conditions, logger requirements, and any special instructions to be followed.

  • To check for any special instructions such as retrieving the logger and ensuring the package is returned to the origin or client, as applicable.

Qualifications

  • Professional experience in healthcare operations, air freight, logistics or distribution.
  • Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
  • Commitment to quality and attention to detail
  • Strong customer focus
  • Team player / self-dependent / motivated to succeed
  • Proficient in MS Office / Excel / Word

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