CRM Executive

11 hours ago

Shivpur Varanasi Uttar Pradesh, India Shree Hr services Full time ₹ 1,80,000 - ₹ 2,40,000 per year
  • Customer Data Management: Manage and optimize CRM systems to ensure data accuracy and effective customer segmentation.
  • Campaign Development: Design and execute CRM campaigns for customer engagement, loyalty, and retention, potentially across various channels like email and social media.
  • Sales & Marketing Collaboration: Work closely with sales and marketing teams to ensure a unified strategy and provide customer insights.
  • Post-Sales Support: Coordinate after-sales follow-up, ensuring customer satisfaction with vehicle delivery, features, and warranty details.
  • Customer Experience: Develop customer journey maps and implement strategies to enhance the overall customer experience.
  • Performance Monitoring: Monitor and report on the effectiveness of CRM campaigns and customer satisfaction, identifying areas for improvement.
  • Product & Market Knowledge: Maintain in-depth knowledge of automotive products and stay updated on market trends to better serve customers.

Key Skills & Qualifications

  • CRM Software Proficiency: Expertise in managing and leveraging CRM platforms like Salesforce.
  • Analytical Skills: Ability to analyze customer data to identify trends, segment customers, and develop targeted strategies.
  • Communication & Interpersonal Skills: Strong abilities to interact with customers and internal teams, build relationships, and provide support.
  • Customer Focus: A strong commitment to ensuring customer satisfaction and building long-term loyalty.
  • Collaboration: Ability to work effectively with sales, marketing, and service departments to achieve common goals.
  • Automotive Industry Knowledge: Familiarity with automotive products, sales processes, and post-sales support requirements.

.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Automobile: 2 years (Required)
  • CRM: 2 years (Required)

Language:

  • English (Required)

Location:

  • Shivpur, Varanasi, Uttar Pradesh (Required)

Work Location: In person

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