CRM Executive

1 day ago


Agra Uttar Pradesh, India Ganpati Infrastructure Development Company Limited Full time

**Key Responsibilities**:

- Design and execute CRM strategies to enhance customer engagement and retention.
- Lead, train, and manage the CRM team to ensure KPIs and customer service SLAs are met.
- Analyze customer data to identify trends, opportunities, and potential risks.
- Collaborate with marketing and sales teams on personalized campaigns.
- Oversee implementation and optimization of CRM tools and technologies.
- Develop dashboards and reports for management review.
- Handle escalations and high-value customer interactions directly.

**Requirements**:

- MBA or equivalent preferred.
- Minimum 1-8 years of experience in CRM roles, with 2+ years in a managerial position.
- Expertise in CRM platforms ( 4QT, Salesforce, Zoho, HubSpot, etc.).
- Strong leadership, analytical, and problem-solving skills.
- Customer-centric mindset with a strong business orientation.

Pay: ₹11,622.71 - ₹30,105.34 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Morning shift

Work Location: In person


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