CRM Executive
3 days ago
**Key Responsibilities**:
- Design and execute CRM strategies to enhance customer engagement and retention.
- Lead, train, and manage the CRM team to ensure KPIs and customer service SLAs are met.
- Analyze customer data to identify trends, opportunities, and potential risks.
- Collaborate with marketing and sales teams on personalized campaigns.
- Oversee implementation and optimization of CRM tools and technologies.
- Develop dashboards and reports for management review.
- Handle escalations and high-value customer interactions directly.
**Requirements**:
- MBA or equivalent preferred.
- Minimum 1-8 years of experience in CRM roles, with 2+ years in a managerial position.
- Expertise in CRM platforms ( 4QT, Salesforce, Zoho, HubSpot, etc.).
- Strong leadership, analytical, and problem-solving skills.
- Customer-centric mindset with a strong business orientation.
Pay: ₹11,622.71 - ₹30,105.34 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Fixed shift
- Morning shift
Work Location: In person
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