Office Administrator

4 hours ago

Cochin, Kerala, India Canoli leaning solution Full time ₹ 15,000 - ₹ 2,00,000 per year

Administrative & Office Management

  • Manage daily office operations, supplies, vendor communications, and inventory records.
  • Maintain accurate documentation such as staff schedules, supplier invoices, and compliance files.
  • Support management in financial tasks like petty cash, billing, and payroll coordination.

Customer Relationship Management (CRM)

  • Use CRM tools to track and manage customer reservations, feedback, and loyalty programs.
  • Maintain an updated customer database for marketing and promotions.
  • Generate reports on customer trends, repeat visits, and satisfaction insights.
  • Coordinate with the marketing team to run CRM-based campaigns (SMS, email, loyalty rewards).

Staff & HR Support

  • Assist in staff onboarding, training schedules, and record-keeping.
  • Coordinate shift rosters and communicate updates to employees.
  • Ensure compliance with restaurant policies and legal standards.

Communication & Coordination

  • Act as a communication hub between management, staff, suppliers, and customers.
  • Organize and document meetings, feedback sessions, and operational updates.
  • Handle phone, email, and walk-in inquiries in a professional manner.

Skills Required

  • Proficiency in CRM tools (Zoho, HubSpot, Toast, or restaurant-specific CRMs).
  • Strong organizational and multitasking skills in a fast-paced environment.
  • Good knowledge of MS Office / Google Workspace.
  • Excellent communication and customer service skills.
  • Ability to handle financial documentation and basic bookkeeping.

Qualifications

  • Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field.
  • Previous experience in restaurant administration or hospitality sector preferred.
  • Hands-on experience with CRM software in customer-facing operations.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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