Sales & Operations Manager

2 weeks ago

Goregaon Mumbai Maharashtra, India approach Full time

Sales Responsibilities

  • Identify and develop new business opportunities in the cold chain sector.
  • Build and maintain strong relationships with clients, partners, and vendors.
  • Understand customer requirements and propose suitable cold chain solutions.
  • Prepare and deliver sales proposals, quotations, and presentations.
  • Achieve monthly and quarterly sales targets.
  • Conduct regular client visits, follow-ups, and account management.

Operations Responsibilities

  • Oversee daily cold chain logistics, storage, and distribution operations.
  • Coordinate with transport teams, warehouse staff, and service providers to ensure timely deliveries.
  • Monitor temperature-controlled operations to ensure product integrity.
  • Track shipments, resolve operational issues, and ensure SLA compliance.
  • Maintain accurate records of inventory, dispatches, and operational reports.
  • Ensure adherence to cold chain compliance standards and safety requirements.

Cross-Functional Coordination

  • Work closely with sales, operations, and customer support teams for seamless service execution.
  • Handle customer queries, complaints, and escalations with professionalism.
  • Assist in planning and implementing process improvements to increase efficiency.

Required Qualifications & Skills

  • Experience: 3–5 years in sales and operations within the cold chain or temperature-controlled logistics industry.
  • Strong knowledge of cold chain processes, storage requirements, transport handling, and temperature monitoring.
  • Excellent communication, negotiation, and customer service skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and basic CRM tools.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Strong problem-solving and follow-up skills.
  • Ability to work independently as well as part of a team.

Preferred Qualifications

  • Experience working with refrigerated transport, cold storage.
  • Understanding of regulatory and compliance requirements related to cold chain operations.

Key Competencies

  • Customer-centric mindset
  • Operational accuracy and attention to detail
  • Strong organizational skills
  • Sales-driven with a strategic approach

Job Type: Full-time

Pay: ₹13, ₹68,139.24 per month

Benefits:

  • Health insurance

Work Location: In person

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