
Gift Shop Manager
6 hours ago
The Sales Manager will be responsible for overseeing and managing the Gifts & Novelties , spices & toys shops inside the adventure park. The role involves ensuring smooth daily operations, driving sales, implementing merchandising strategies, managing staff, maintaining inventory, and ensuring an excellent customer experience.
Key Responsibilities:
- Develop and implement sales strategies to achieve revenue targets for gift and novelty shops.
- Supervise day-to-day shop operations, ensuring smooth functioning and compliance with park policies.
- Train, motivate, and manage shop staff to deliver excellent customer service.
- Monitor inventory levels, coordinate with suppliers, and ensure timely stock replenishment.
- Introduce new and attractive products relevant to tourists, families, and children.
- Oversee visual merchandising and shop displays to attract customers.
- Handle customer queries, complaints, and ensure high customer satisfaction.
- Analyze sales performance, prepare reports, and present improvement strategies to management.
- Coordinate with the marketing team for promotions, discounts, and festive offers.
- Ensure proper cash handling, billing accuracy, and adherence to company policies.
- Qualifications & Experience:
- Bachelor's degree in Business Administration / Sales & Marketing / Retail Management (preferred).
- 3 years of proven experience in retail sales, preferably in gifts, novelties, souvenirs, or tourism-related retail.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Knowledge of retail operations, merchandising, and customer service standards.
- Basic proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to work in a fast-paced, tourist-driven environment.
- Fluency in English and Malayalam (Hindi/Tamil added advantage).
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
Experience:
- B2B sales: 2 years (Preferred)
Work Location: In person
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