Customer Relationship Executive
5 days ago
Job Title: Customer Relationship Executive
Company: Acme Creation Pvt. Ltd.
Location: Plot No. 58/2, Bhestan, Opp. Navin Fluorin, Surat-Navsari Road, Surat – 395023
Job Type: Full-Time | Permanent
Working Days: Monday to Saturday
Working Hours: 9:30 AM – 6:30 PM OR 10:00 AM – 7:00 PM
Salary: ₹18,000 – ₹25,000 (based on experience & communication skills)
About Us
Acme Creation Pvt. Ltd. is a fast-growing company committed to quality, professionalism, and customer satisfaction. We offer a supportive work culture and opportunities for career growth.
Position Overview
We are hiring a Telecaller cum CRM Executive who can handle telecalling, customer relationship management, and sales support efficiently. The ideal candidate should have a pleasant voice, strong communication skills, and the ability to manage 100+ calls per day.
Key Responsibilities
- Make 100+ outbound calls daily to new and existing customers
- Explain products/services clearly and confidently
- Respond to customer queries through calls and messages
- Maintain and update customer databases (CRM)
- Follow up for payments and order updates
- Coordinate with internal teams for customer support
- Maintain polite, professional communication in Hindi & English
- Prepare call logs, reports, and maintain records
Requirements
- Experience: 1–2 years in telecalling, sales calling, customer support, or CRM (preferred)
- Languages: Hindi & English (must)
- Skills:
- Pleasant & clear voice
- Confident communication
- Basic computer knowledge (Excel, data entry, CRM)
- Ability to handle high-volume calls
- Good listening and problem-solving skills
- Personality: Energetic, extroverted, quick learner, customer-focused
- Preference: Female candidates encouraged to apply
Why Join Us?
- Supportive and friendly work environment
- Stable working hours with Sunday off
- Opportunity for growth within the organization
- Professional development and learning exposure
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Work Location: In person
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