
Quality Analyst Team Lead
3 days ago
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Identify areas for improvement through root cause analysis (RCA) and implement corrective actions.
- Collaborate with team members to resolve issues and improve overall performance.
- Develop and maintain processes for quality control, ensuring compliance with industry regulations.
- Provide training and coaching to team members on quality assurance best practices.
Desired Candidate Profile
- 1-6 years of experience in BPO/call center environment, preferably as a Quality Analyst or Team Leader.
- Strong understanding of 7Qc tools, call calibration, RCA, and other quality management principles.
- Excellent communication skills with ability to work effectively with cross-functional teams.
- Contact HR SHOUMIK
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