Quality Analyst Team Lead

3 days ago


Thāne, Maharashtra, India Eureka Outsourcing Solutions Full time ₹ 15,000 - ₹ 28,00,000 per year

Roles and Responsibilities

  • Conduct call audits to ensure quality standards are met.
  • Identify areas for improvement through root cause analysis (RCA) and implement corrective actions.
  • Collaborate with team members to resolve issues and improve overall performance.
  • Develop and maintain processes for quality control, ensuring compliance with industry regulations.
  • Provide training and coaching to team members on quality assurance best practices.

Desired Candidate Profile

  • 1-6 years of experience in BPO/call center environment, preferably as a Quality Analyst or Team Leader.
  • Strong understanding of 7Qc tools, call calibration, RCA, and other quality management principles.
  • Excellent communication skills with ability to work effectively with cross-functional teams.
  • Contact HR SHOUMIK

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