Cec-analyst-service Quality-customer Experience Center-service Quality
4 days ago
Job Category KMBLDegree Level Bachelor s Degree Job Title SQ-Quality Analyst-Service Department Group Service Quality Location Noida Mumbai Bangalore Hyderabad Will Train Applicant s Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work e g work plans schedules call monitoring case files productivity tracking and other quality reviews Regularly conduct audits and participate in regular structured interventions Ensure the team managed is calibrated on the requisite benchmark Execute periodic projects having a direct linkage to improvement in productivity increased throughput and reduction in costs improving quality and net promoter score Develop and implement appropriate training related to quality policies procedures and processes and other quality initiatives for various audiences e g Quality CoE Operations Leaders Operations teams etc Serve as the subject matter expert for quality management systems including the call monitoring and document management systems Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts Host and conduct internal external calibration calls with various audiences e g Quality Analysts Operations leaders Actively measure monitor trend and report quality metrics to identify potential quality concerns Prepare quality related reports on a designated frequency for operations team CoE leadership quality committee as required Participate in stakeholder meetings to represent the quality function for the site managed Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality Weekly Monthly meets on parameters
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 10,00,000 per yearCEC - Service Assurance Officer-Customer Experience Center-Contact Centre InboundAbout The Role CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job RoleTo respond to customer complaints/issues received on...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout The Role Job Title: SQ-Quality Analyst-Service Department/Group: Service Quality Location: Noida, Mumbai, Bangalore, Hyderabad Will Train Applicant(s): Yes About The Role Role and Responsibilities- Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files,...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAbout The Role CEC - Unit Manager - InboundCEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job RoleResponsible for management of the Inbound teams for Liabilities/Assets or...
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Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job...
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Thāne, Maharashtra, India Kotak Mahindra Bank Full timeJob Title SQ-Quality Analyst-Service Department Group Service Quality Location Noida Mumbai Bangalore Hyderabad Will Train Applicant s Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work e g work plans schedules call monitoring case files productivity tracking and other...
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CEC Officer
2 days ago
Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre InboundAbout The Role CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job RoleTo Attend the inbound calls of customers in both Retail...
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Thāne, Maharashtra, India Kotak Mahindra Bank Full timePosting Description for Internal Candidates Enter Custom Internal Posting DescriptionShort Description for Internal Candidates Description for Internal CandidatesCEC OfficerDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound...
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Thāne, Maharashtra, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC – Team Leader – Service Assurance Position Grade Assistant Manager/Deputy Manager Job RoleTo respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the...
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CEC Officer
5 days ago
Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Officer - Inbound - PrivyDepartment Customer Experience CenterLocation Thane/BangaloreReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction- To...
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Thāne, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionSky channel - Service - Affluent - RMDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction- To identify and...
