Cec-analyst-service Quality-customer Experience Center-service Quality
4 weeks ago
Job Title SQ-Quality Analyst-Service Department Group Service Quality Location Noida Mumbai Bangalore Hyderabad Will Train Applicant s Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work e g work plans schedules call monitoring case files productivity tracking and other quality reviews Regularly conduct audits and participate in regular structured interventions Ensure the team managed is calibrated on the requisite benchmark Execute periodic projects having a direct linkage to improvement in productivity increased throughput and reduction in costs improving quality and net promoter score Develop and implement appropriate training related to quality policies procedures and processes and other quality initiatives for various audiences e g Quality CoE Operations Leaders Operations teams etc Serve as the subject matter expert for quality management systems including the call monitoring and document management systems Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts Host and conduct internal external calibration calls with various audiences e g Quality Analysts Operations leaders Actively measure monitor trend and report quality metrics to identify potential quality concerns Prepare quality related reports on a designated frequency for operations team CoE leadership quality committee as required Participate in stakeholder meetings to represent the quality function for the site managed Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality Weekly Monthly meets on parameters
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Posting Description for Candidates CEC Officer Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer...
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Cec Team Coach
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Team Coach - Inbound Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager - Inbound Position Grade Team Coach Job Role Responsible for managing a team of officers handling inbound calls in Retail Liabilities Manage Team to deliver...
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Cec Non 811 Vkyc-officer-customer Experience
1 week ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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▷ Urgent! Cec Officer
3 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the...
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Thane, India Kotak Mahindra Full time**Sky channel - Service - Affluent - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction**: -...
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[3 Days Left] Cec Officer
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to...
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Sky Service Potential
4 days ago
Thane, MH, IN Kotak Mahindra Bank Full timeSky channel - Service - Potential - RM Department Customer Experience Center Location Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers for Privy league customers High Net Worth clients and process the queries requests to customer s satisfaction To...
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Sky Service Distribution
4 days ago
Thane, MH, IN Kotak Mahindra Bank Full timeSKY Channel Service - Distribution - RM Department Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer s satisfaction To identify and convert the...
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Thane, India Kotak Mahindra Full time**Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the CEC officers. - Suggest process...
