
Cec-analyst-service Quality-customer Experience Center-service Quality
3 days ago
Job Title SQ-Quality Analyst-Service Department Group Service Quality Location Noida Mumbai Bangalore Hyderabad Will Train Applicant s Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work e g work plans schedules call monitoring case files productivity tracking and other quality reviews Regularly conduct audits and participate in regular structured interventions Ensure the team managed is calibrated on the requisite benchmark Execute periodic projects having a direct linkage to improvement in productivity increased throughput and reduction in costs improving quality and net promoter score Develop and implement appropriate training related to quality policies procedures and processes and other quality initiatives for various audiences e g Quality CoE Operations Leaders Operations teams etc Serve as the subject matter expert for quality management systems including the call monitoring and document management systems Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts Host and conduct internal external calibration calls with various audiences e g Quality Analysts Operations leaders Actively measure monitor trend and report quality metrics to identify potential quality concerns Prepare quality related reports on a designated frequency for operations team CoE leadership quality committee as required Participate in stakeholder meetings to represent the quality function for the site managed Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality Weekly Monthly meets on parameters
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Cec Officer
2 weeks ago
Thane, MH, IN Kotak Mahindra Bank Full timeCEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests...
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Thane, India Kotak Mahindra Full time**CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...
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Cec Non 811 Vkyc-officer-customer Experience
4 days ago
Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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▷ Urgent! Cec Officer
1 day ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the...
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[Urgent Search] Cec Officer
1 week ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBLDegree Level Bachelor s Degree CEC Officer - Inbound - Retail LiabilitiesDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is...
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(21/09/2025) Sky Service Distribution
1 week ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - Retail Liabilities Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's...
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Quality Analyst
2 weeks ago
Thane, India DigiFocal IT Solutions Pvt Ltd Full timeJob Title: Quality AnalystJob DescriptionThe role of Quality Analyst is to perform Quality Assurance audits or phone calls.Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers.The QA will monitor inbound and outbound call and emails responses...
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Cec Officer
4 days ago
Thane, India Kotak Mahindra Full timeJob Role: - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and...
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Cec Officer
17 hours ago
Thane, India Kotak Mahindra Full time**Job Role** - Handling concurrent customer queries / complaints primarily for the loans. - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to AHT (Average Handling Time) - Complete the logs specified by the process (End-of-day target) - Adherence to Information Security norms & quality process norms. - To be...