
Senior Quality Assurance Lead
15 hours ago
Job Overview
We are looking for a seasoned leader to head our Quality Assurance (QA) team. This individual will oversee the execution of QA audits, manage high-performing teams, and drive process improvements.
Responsibilities- Lead and manage a team of experienced quality assurance analysts in performing independent QA audits.
- Oversee QA activities across key underwriting processes, ensuring accuracy, consistency, and completeness of audit findings.
- Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews.
- Collaborate with stakeholders to identify root causes and recommend corrective/preventive actions.
- Prepare reports and performance dashboards for senior leadership and trend analysis.
- Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
- Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high performing teams.
- Proven expertise in underwriting processes for different geography regions and business lines.
- Familiarity with vendor governance and multi-tier QA environments.
- Background in shared services or BPO environments with global insurance carriers.
- Experience working with or overseeing vendor QA teams.
- Knowledge of tools used in underwriting operations and workflow management.
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