Senior Quality Assurance Lead

15 hours ago


Thāne, Maharashtra, India beBeeQuality Full time US$ 1,24,163 - US$ 1,65,683

Job Overview

We are looking for a seasoned leader to head our Quality Assurance (QA) team. This individual will oversee the execution of QA audits, manage high-performing teams, and drive process improvements.

Responsibilities
  • Lead and manage a team of experienced quality assurance analysts in performing independent QA audits.
  • Oversee QA activities across key underwriting processes, ensuring accuracy, consistency, and completeness of audit findings.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews.
  • Collaborate with stakeholders to identify root causes and recommend corrective/preventive actions.
  • Prepare reports and performance dashboards for senior leadership and trend analysis.
Requirements
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
Preferred Experience & Skills
  • Background in shared services or BPO environments with global insurance carriers.
  • Experience working with or overseeing vendor QA teams.
  • Knowledge of tools used in underwriting operations and workflow management.


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