
Customer Support Executive
3 days ago
Key Responsibilities
● Answer inbound customer calls for Amazon North America (US) and provide accurate,
courteous assistance.
● Diagnose and resolve technical, order-related, and account issues using Amazon's
knowledge base and tools.
● Escalate complex cases to the appropriate team while maintaining ownership and
follow-up.
● Achieve productivity and quality targets (AHT, CSAT, FCR, etc.) set by the operation.
● Document interactions clearly and update customer records in real time.
● Adhere to Amazon's security and compliance guidelines (PCI, data privacy, etc.).
● Participate in ongoing training, coaching sessions, and performance reviews.
● Contribute to team spirit and share best practices with peers.
Required Skills & Experience
Education: Minimum 12th (any stream).
Experience:
● Freshers are welcome to apply
● Minimum 1 year of voice/customer-service experience (BPO or similar).
● Experience handling US-based customers is a plus but not mandatory.
Language: Excellent spoken English (fluent, clear diction). Must clear Amazon Versant
language assessment.
Technical: Basic computer literacy (Windows, typing, internet navigation). Ability to learn
Amazon tools quickly.
Soft Skills: Strong listening, empathy, problem-solving, and communication skills. Ability to
work night shifts and maintain high energy levels.
Other: Ability to work from the Lucknow office (on-site). Willingness to work 5 days with 2
rotational offs.
Working Hours
● Night Shift (IST) – aligns with Amazon NA US business hours
● 5 working days with 2 rotational off-days per week (schedule will be communicated after
onboarding).
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Speak with the employer
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