Customer Support Executive

3 days ago


Gomtinagar Lucknow Uttar Pradesh, India HTI Manpower Outsourcing pvt. Full time ₹ 25,000 - ₹ 3,00,000 per year

Key Responsibilities

● Answer inbound customer calls for Amazon North America (US) and provide accurate,

courteous assistance.

● Diagnose and resolve technical, order-related, and account issues using Amazon's

knowledge base and tools.

● Escalate complex cases to the appropriate team while maintaining ownership and

follow-up.

● Achieve productivity and quality targets (AHT, CSAT, FCR, etc.) set by the operation.

● Document interactions clearly and update customer records in real time.

● Adhere to Amazon's security and compliance guidelines (PCI, data privacy, etc.).

● Participate in ongoing training, coaching sessions, and performance reviews.

● Contribute to team spirit and share best practices with peers.

Required Skills & Experience

Education: Minimum 12th (any stream).

Experience:

● Freshers are welcome to apply

● Minimum 1 year of voice/customer-service experience (BPO or similar).

● Experience handling US-based customers is a plus but not mandatory.

Language: Excellent spoken English (fluent, clear diction). Must clear Amazon Versant

language assessment.

Technical: Basic computer literacy (Windows, typing, internet navigation). Ability to learn

Amazon tools quickly.

Soft Skills: Strong listening, empathy, problem-solving, and communication skills. Ability to

work night shifts and maintain high energy levels.

Other: Ability to work from the Lucknow office (on-site). Willingness to work 5 days with 2

rotational offs.

Working Hours

● Night Shift (IST) – aligns with Amazon NA US business hours

● 5 working days with 2 rotational off-days per week (schedule will be communicated after

onboarding).

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer



  • uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...


  • Lucknow, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Roles & Responsibilities: As a Blinkit Customer Care Executive, you'll handle delivery partner queries and resolve issues via phone. Eligibility Criteria:- Excellent Communication Skills Graduate & Undergraduate Permanent Work from Home (WFH) Fresher & Experienced A laptop with a minimum of 8 GB RAM & Windows 10 is mandatory. On-the-Job Training 6 days...


  • Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles & Responsibilities: As a Blinkit Customer Care Executive, you'll handle delivery partner queries and resolve issues via phone.Eligibility Criteria:-Excellent Communication SkillsGraduate & UndergraduatePermanent Work from Home (WFH)Fresher & ExperiencedA laptop with a minimum of 8 GB RAM & Windows 10 is mandatory.On-the-Job Training6 days working and 1...


  • Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,45,000 - ₹ 2,76,000 per year

    JOB DESCRIPTION :-Agents have to calls from customer , shall fluently speak, write and comprehend in English, and Hindi. Eligibility Criterias :-Good Communication in English.Fresher & Experience both can Apply.GraduatesExperience candidates must have minimum 6 months of documented experience in any customer Service. (Any Experience)Six days working and 1...


  • Gomtinagar, Lucknow, Uttar Pradesh, India Hirementum Full time

    They are responsible for the following duties and responsibilities: - Understanding customer needs and providing appropriate solutions and attention - Communicating with customers about their experiences with a product or service - Providing information about products and services, taking orders, and addressing customer complaints - Keeping records of...


  • Gomtinagar, Lucknow, Uttar Pradesh, India Hirementum Full time

    **Overseeing the customer service process**. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Overtime pay - Performance bonus **Education**: - Higher...


  • uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...


  • Lucknow, Uttar Pradesh, India Click Retina Digital Marketing Services Full time

    **Job description**: We are looking for a Customer Support Executive **(Fresher & Exp both can apply).** - We strongly encourage people who are interested in the role to apply. - To be considered for this role, you should have good communication & writing skills, they’re patient, empathetic, and passionately communicative. - Problem-solving also comes...


  • Lucknow, Uttar Pradesh, India Hirementum Full time

    A customer support executive for a chat process job typically involves providing customer support through online chat or messaging platforms. Their responsibilities may include: - **Customer service**: Handling customer queries and complaints through chat - **Customer satisfaction**: Ensuring customer satisfaction - **Information**: Providing proactive...


  • Lucknow, Uttar Pradesh, India Careerly Consulting Full time

    "Looking for a Customer Support Executive to handle client queries, provide solutions, and ensure customer satisfaction. Strong communication skills and problem-solving ability required. Experience preferred, freshers welcome." Pay: ₹12,000.00 - ₹14,000.00 per month Work Location: In person **Speak with the employer** +91 6386004247