Customer Support Executive

5 days ago

Gomtinagar Lucknow Uttar Pradesh, India Hirementum Full time

They are responsible for the following duties and responsibilities:

- Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Working closely with the product or service teams to learn about product details, services, and warranties on offer
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
- Ensuring customer satisfaction and providing professional customer support

**Job Types**: Full-time, Fresher

**Benefits**:

- Flexible schedule

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

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