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Operation Manager
2 weeks ago
Job Summary : We are seeking a highly skilled Operational Manager to lead and manage our Cloud Managed Services team. The ideal candidate will oversee day-to-day operations, ensure service delivery excellence, optimize cloud environments (with focus on GCP,Azure & AWS), and drive operational efficiencies. You will be responsible for managing a diverse team, collaborating with stakeholders, and ensuring compliance with service-level agreements (SLAs).
Key Responsibilities : Operational Leadership :
- Manage and lead a team of cloud engineers and support staff in delivering managed services across GCP and other cloud platforms (AWS, Azure).
- Oversee day-to-day operations, including incident management, problem resolution, and change management.
- Ensure adherence to ITIL practices, industry standards, and best practices.
Service Delivery & Performance Management :
- Ensure compliance with SLAs, OLAs, and customer satisfaction metrics.
- Monitor, analyze, and report on cloud service performance, identifying areas for improvement.
- Implement proactive monitoring, automation, and operational improvements to enhance service delivery.
Stakeholder Engagement :
- Collaborate with internal teams and external clients to understand business needs and deliver customized cloud solutions.
- Act as the primary point of escalation for operational issues and ensure timely resolution.
Operational Efficiency & Automation :
- Drive automation initiatives to reduce manual intervention and improve operational efficiency.
- Implement cost optimization strategies and ensure cloud resources are used effectively.
Team Management & Development :
- Recruit, mentor, and develop high-performing technical teams.
- Conduct regular performance reviews and provide professional growth opportunities.
Compliance & Security :
- Ensure adherence to security and compliance policies across cloud environments.
- Manage audits, disaster recovery (DR), and business continuity (BC) processes.
Required Skills & Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 10 years of experience in IT operations, with at least 3 years in a managerial capacity.
- Strong knowledge of Google Cloud Platform (GCP) with hands-on experience in managing services like GCE (VMs), GKE (Kubernetes), BigQuery, and IAM.
- Proven expertise in cloud operations, monitoring, automation, and incident management.
- Experience managing hybrid and multi-cloud environments (GCP, AWS, Azure).
- Solid understanding of ITIL processes, service management frameworks, and SLA/OLA management.
- Strong leadership, communication, and problem-solving skills.
- Experience with Infrastructure as Code (IaC) tools (Terraform, Deployment Manager) and automation frameworks (Ansible, Chef, or Puppet).
- Knowledge of networking, security, and compliance in cloud environments.
Good-to-Have Skills (GCP Focus) :
- Google Professional Cloud Architect or Google Cloud Operations certification.
- Familiarity with FinOps principles for cost management and optimization.
- Understanding of SRE (Site Reliability Engineering) methodologies.
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