Sales Support Coordinator

4 days ago

Delhi NCR, India Apex Buildsys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are urgently hiring for Sales Support Coordinator

Location: Gurgaon

Experience: 5-10 years

Key Responsibilities:

1.Lead Management & Coordination

  • Track and manage incoming leads and enquiries.
  • Allocate leads to the appropriate sales executives.
  • Follow up on lead status and update reports.
  • Coordinate with marketing for lead generation campaigns.

2. Proposal and Quotation Support

  • Assist in preparing technical and commercial proposals.
  • Ensure timely dispatch of quotations based on customer requirements.
  • Liaise with engineering and estimation teams to prepare accurate bids.

3. Documentation & Pre-Sales Support

  • Maintain records of client communications, offers, and approvals.
  • Ensure compliance with documentation standards (e.g., drawings, technical specs).
  • Support the sales team in preparing presentations or RFP documents.

4. Customer Relationship Management

  • Be a point of contact for customers for follow-ups or clarifications.
  • Assist in resolving queries related to design, pricing, or delivery timelines.
  • Ensure proper communication flow between customer and internal teams.

5. Coordination with Cross-Functional Teams

  • Design Team for drawings and layout approvals.
  • Estimation Team for cost inputs.
  • Project Team for scheduling and order tracking.
  • Logistics/Procurement for delivery status.

6. Reporting & MIS

  • Maintain sales trackers, order logs, and pipeline status.
  • Generate weekly/monthly reports for management review.
  • Track key performance metrics (e.g., proposal TAT, conversion ratio).

7. Order Management & Handover

  • Ensure smooth transition of confirmed orders to the execution team.
  • Prepare order handover documents and assist in kick-off meetings.
  • Track initial customer approvals or advance payments.

Qualifications: Bachelors degree in Engineering (Civil / Mechanical preferred), Business Administration, or a related field. Diploma holders with relevant experience may also be considered.

Skills:

  • Proficient in MS Office (Excel, Word, PowerPoint).
  • Strong communication, interpersonal, and multitasking skills.
  • Attention to detail and a customer-first mindset.
  • Experience with CRM tool.

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