Manager - Hospital Operations

1. Job Description
   
   Designation: Manager - Operations
   
   Organization: Tata Trusts Small Animal Hospital
   
   Location: Mahalaxmi, Mumbai
   
   Employment type: Permanent/Full-Time

   
   

About Us

Advanced Veterinary Care Foundation (AVCF") is a registered company under Section 8 of the Companies Act 2013 that was set up by Tata Trusts in 2018 to build and operate a state-of-the-art veterinary hospital in Mahalaxmi, Mumbai. AVCF will be responsible for setting up and managing the first-of-its-kind veterinary hospital with the aim of providing approachable expertise in the field of veterinary care for small and companion animals.

The proposed hospital will be situated at G.B. Sakpal Marg, Mahalaxmi, Mumbai, on land owned by MCGM. The hospital will have comprehensive treatment facilities including 24x7 emergency services, in-patient facilities, and diagnostics capability. As a front-runner in the field of veterinary care, AVCF aims to be a recruiter of choice among professional veterinarians.

Job Summary

The Manager – Hospital Operations for AVCF is an integral member of the founding team who will work within the leadership team ensuring the successful setup, delivery, and execution of the veterinary hospital project. They must be able to formulate, implement, and assist with the execution of significant strategic, operational, and cultural agendas required for setting up the operations of AVCF—from ideation to execution—managing important relationships and stakeholders for the benefit of the organization. This role involves simplifying tasks and anticipating work to effectively manage the project to fruition. The role will then require steady, capable management of the hospital as it progresses from opening to becoming a mature, fully functional institution.

Job Specifications

• Staff Management: Train, supervise, and evaluate administrative and support staff. Develop and enforce staffing schedules to ensure adequate coverage and efficient utilization of resources.
• Administrative Oversight: Implement and maintain administrative procedures and protocols to streamline operations. Manage client scheduling, appointment bookings, and patient records.
• Procurement: Oversee inventory management, including ordering, stocking, and monitoring supplies and medications across departments.
• Financial Management: Monitor financial performance and implement strategies to optimize revenue and reduce costs. Prepare and manage budgets, financial reports, and projections. Evaluate and review pricing of services and products, including comparative analysis.
• Client Relations: Periodically review client satisfaction and serve as an escalation point for client concerns.
• Compliance and Quality Assurance: Ensure compliance with regulatory standards, including licensing, accreditation, and safety regulations. Implement quality assurance measures to maintain high standards of patient care and safety. Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
• Collaboration and Communication: Liaise with veterinary staff, including veterinarians, technicians, and support personnel, to coordinate patient care and services. Communicate effectively with internal stakeholders and external partners including vendors, suppliers, government bodies, and referral clinics. Participate in meetings, committees, and strategic planning initiatives to support the hospital's goals and objectives.
• Daily Operations: Oversee the daily operations of the project and the hospital.

Skills and Competencies

• Experience in leading large hospital operations or a similar role within a veterinary setting.
• Experience in the medical sector (veterinary or human), preferably in a hospital environment.
• Startup mindset and ability to work in a fast-paced, uncertain environment; comfortable taking appropriate "leaps of faith" when necessary.
• Clear understanding of legislative and governmental challenges—a capable operator within the Mumbai ecosystem.
• Strong understanding of core business functions (HR, Finance, Marketing, etc.)
• Strong organizational and leadership capabilities.
• Strong decision-making ability.
• Postgraduate degree in hospital and/or healthcare management is an added advantage.
• Fluency in English, Hindi, and Marathi.