AM - Front Office Hospital
2 days ago
Role & responsibilities
The Assistant Manager Front Office will be responsible for overseeing day-to-day front office and patient service operations to ensure smooth functioning of OPD, admissions, discharge, and overall patient experience. The role involves supervising staff, coordinating with clinical and non-clinical departments, and implementing service excellence initiatives in alignment with hospital standards.
Preferred candidate profile
- Supervise and manage front office operations including OPD registration, billing, admission & discharge process, and enquiry desk.
- Ensure seamless coordination between patients, doctors, nursing staff, and support teams to maintain a high standard of patient satisfaction.
- Monitor daily operations across all floors and ensure adherence to hospital protocols and service standards.
- Manage and guide front office executives, patient relation officers, and other support staff.
- Handle patient grievances and resolve escalated service-related issues in a professional and timely manner.
- Assist in planning and implementing process improvements for better operational efficiency and patient flow.
- Oversee and maintain accuracy of MIS reports related to patient registrations, admissions, and discharge summaries.
- Conduct regular training and grooming sessions for front office teams to enhance communication and service quality.
- Coordinate with IT, Finance, and Clinical departments for system and billing-related alignments.
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