Hospital Billing Trainer
4 days ago
Please find below the detailed Roles and Responsibilities:
Roles and Responsibilities:
- Planning of the teaching program including an orientation program in consultation with the HOD Academics.
- Planning for students Practical experience, ward assignments and trainings in consultation with
the HOD Academics.
- Planning of curriculum with the cooperation and collaboration of the HOD Academics.
- Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
- Preferred Team handling exposure of patient care coordinators.
- Inbuilt empathy towards the patient and patient relatives.
- Knowledge of Hospital Billing components for IPD and OPD.
- Experience of handling TPA coordination and TPA queries for cashless facility.
- Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
- Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
- Proficient in training to provide outstanding services and ensure customer satisfaction.
- To educate students on how to address customer concerns and complaints promptly and professionally.
- To respond to customer needs and requests in a timely manner.
- Competent in teaching telephone etiquettes and resolve queries.
- To train to resolve billing concerns of customers and handle card and cash transactions.
- Knowledge of healthcare operations and quality parameters.
- Excellent communication, IT Skills and people skills.
Desired Skill Sets:
- Excellent professional knowledge.
- Excellent written and verbal communication skills.
- Good computer skills.
- Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
- Attention to detail, empathy and inclusive approach.
Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.
Experience: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.
Location: Mumbai (Mira road)
Term: 3-year fixed term contract
Request you to please share your updated CV
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