Hospital Billing Trainer

13 hours ago

Navi Mumbai, Maharashtra, India Tech Mahindra Foundation Full time

Please find below the detailed Roles and Responsibilities:

Roles and Responsibilities:

  • Planning of the teaching program including an orientation program in consultation with the HOD Academics.
  • Planning for students Practical experience, ward assignments and trainings in consultation with

the HOD Academics.

  • Planning of curriculum with the cooperation and collaboration of the HOD Academics.
  • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
  • Preferred Team handling exposure of patient care coordinators.
  • Inbuilt empathy towards the patient and patient relatives.
  • Knowledge of Hospital Billing components for IPD and OPD.
  • Experience of handling TPA coordination and TPA queries for cashless facility.
  • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
  • Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
  • Proficient in training to provide outstanding services and ensure customer satisfaction.
  • To educate students on how to address customer concerns and complaints promptly and professionally.
  • To respond to customer needs and requests in a timely manner.
  • Competent in teaching telephone etiquettes and resolve queries.
  • To train to resolve billing concerns of customers and handle card and cash transactions.
  • Knowledge of healthcare operations and quality parameters.
  • Excellent communication, IT Skills and people skills.

Desired Skill Sets:

  • Excellent professional knowledge.
  • Excellent written and verbal communication skills.
  • Good computer skills.
  • Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
  • Attention to detail, empathy and inclusive approach.

Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

Experience: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.

Location: Mumbai (Mira road), Bandra, Navi Mumbai

Term: 3-year fixed term contract

Request you to please share your updated CV

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