Sr. Business Systems Analyst, Cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Join us as a Senior Business Systems Analyst (BSA) and help connect our IT and business teams. You will deliver scalable, reliable solutions that make our operations stronger and more efficient. In this role, you will focus on Salesforce, NetSuite ERP, and integrated systems, ensuring smooth data flow and optimized processes across our technology landscape.

You will play a key part in supporting product launches, pricing strategies, and customer onboarding-to-revenue processes. Your expertise in integration systems will help you spot opportunities, recommend improvements, and drive positive change.

Your ability to simplify technical topics, anticipate needs, and communicate clearly will set you up for success.

• Serve as a subject matter expert in Salesforce and NetSuite ERP , with in-depth knowledge of features, functionalities, and best practices.
• Work closely with sales, pricing, order operations, and finance teams to optimize cloud deal configurations and keep systems healthy.
• Design and support complex workflows, approval processes, pricing models, product configurations, and integration points within the Customer-to-Revenue lifecycle.
• Partner with integration teams (Talend, MuleSoft, and others) to create seamless data flows between Salesforce, NetSuite, and other systems.
• Understand and document system communication protocols, data mapping, and transformation logic to support cross-functional processes.
• Troubleshoot and resolve Salesforce and integration issues, making sure data stays accurate and consistent.
• Collaborate with stakeholders to understand business needs, identify challenges, and document clear requirements.
• Translate business needs into actionable plans for development and configuration.
• Balance immediate needs with long-term growth when building technology roadmaps.
• Create and update documentation, including configuration changes, data mapping, designs, test cases, and enablement plans.
• Develop and run test plans (unit, functional, and user acceptance) to make sure system changes meet business needs.
• Find the root cause of issues and implement solutions to keep systems running smoothly.
• Act as a bridge between technical teams and business partners, sharing updates and outcomes in a clear, timely way.
• Proactively look for ways to improve processes and systems, sharing your recommendations with the team.
• Provide training and support to help end-users get the most from our systems.
• Keep a big-picture view of business system processes to understand and address the impact of changes.
• Use a design-centered approach to optimize business processes and enable automation.
• Monitor system performance and suggest improvements to boost efficiency and user satisfaction.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field. A master's degree is a plus.
• 6+ years as a Business Systems Analyst, with hands-on experience in Salesforce CPQ and NetSuite ERP.
• Experience with system integrations using Talend, MuleSoft, or similar tools.
• Advanced knowledge of Salesforce CPQ (Product Setup, Pricing, Discounting, Product Rules, Approval Workflow, Quote Templates).
• Strong understanding of NetSuite ERP and its integration points.
• Experience designing and maintaining integration flows, with expertise in APIs and middleware.
• Familiarity with customer-to-revenue and order management processes.
• Experience with data analysis, reporting, and visualization tools is a plus.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to explain technical concepts to everyone.
• Proactive, detail-oriented, and collaborative approach.

• Experience with cloud platforms (AWS, GCP, Azure).
• Familiarity with pricing models involving multiple drivers and variables.
• Passion for automation and delivering user-focused solutions.
• Proven ability to create clear documentation, including process diagrams and technical standards.

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email . We will reply to your request within 24 business hours of submission.

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Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.