ServiceNow SAM Pro/SAM Technical

2 days ago

Bengaluru Hyderabad Pune, India Lexicon Infotech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

SAM Technical

Full-time

.

Key Areas and Responsibilities

Candidate should possess strong technical knowledge about SAM tools ServiceNow SAM Pro and Flexera, should have experience of carrying out Implementation, Configuration, and all back-end tech related operations on these tools (ServiceNow SAM Pro & Flexera).

As a SAM Tech SME, you will work on Servicenow SAM Pro primarily, Flexera on case-to-case basis, following are the roles and responsibilities to manage:

  • Lead the end-to-end implementation and customization of ServiceNow SAM Pro, ensuring alignment with business objectives and requirements.
  • Spearhead the configuration of ServiceNow Discovery for various publishers, including Oracle GLAS Discovery, VMware, and other infrastructure components critical for SAM.
  • Setup integrations for SCCM, Jamf, ILMT, and SAP to facilitate comprehensive SAM data collection.
  • Configure SaaS integrations for major publishers like Microsoft 365, Adobe, Salesforce, and others, enhancing software asset visibility and control.
  • Set up cloud cost management for platforms like Azure and Google, optimizing cloud spend and resource allocation.
  • Perform basic ServiceNow administrative tasks, including plugin enablement, update set management, and service catalog configurations.
  • Apply foundational knowledge of CMDB and CSDM to ensure effective configuration management.
  • Utilize basic software asset management expertise to handle entitlement loads, model normalization, and reconciliation processes.
  • Demonstrated proficiency in licensing for at least one software publisher is preferred.

Qualification

  • Completed undergraduate/graduate degree from an accredited college/university.

Desired Skills and Experience

  • 2-7 years of experience in SAM Tech skillset
  • Strong communication and interpersonal skills and the ability to be on calls with clients and third parties in challenging surroundings.
  • Experience with data analysis tools including Excel, Word, and PowerPoint
  • Excellent analytical, research, organizational, issue identification, prioritization, and resolution and report writing skills.
  • Experience of working in teams and overseeing SAM process, organization and tool assessments and experience with market leading SAM tool Flexera, ServiceNow SAM Pro.

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