Inbound Technical Support Representative

3 days ago

Mumbai, Maharashtra, India Unified CX Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.

  • Full-Time positions available
  • Shifts available between 4pm-10am IST
  • Fluent in speaking, writing, and reading English Required
  • Great, secure, premier office located in
    Goregaon West, Mumbai
    with lots of perks – lounge, game room, onsite parking + much more
  • Mentoring and guidance from Canadian Management Team

Requirements

The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven.

  • Experience working in a Call Center environment handling incoming and/or making outgoing calls
  • Customer Service oriented in developing and maintaining a positive customer interaction
  • Strong English communication and people skills – written and verbal communication
  • Ability to multi-task and comfortable operating in multiple applications at one time
  • Open to flexibility in schedule including working extended or extra shifts
  • Providing an exceptional customer service experience on every call

What We Offer

  • Salary, Bonus, Health Benefits + much more
  • Paid Time Off, Training and Development
  • Ongoing English and Customer Service development classes

Location

  • Must be able to commute to our office located in
    Goregaon West, Mumbai

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