IT Security Pre-Sales Support Specialist

The primary responsibility of this role is to collaborate on IT security-related queries within the IT department, ensuring both pre-sales support and ongoing customer engagement. This position serves as a trusted resource for security and technology discussions, fostering knowledge-sharing across the IT team and advancing best practices in cybersecurity. The role will also support continuous learning and innovation in security protocols, ensuring that expertise remains adaptable in an evolving threat landscape.

About RWS Technology

Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Serve as a key resource for IT security-related queries within the department, collaborating across teams to provide expertise.

• Handle customer security requests, including RFP/RFI responses, security assessments, and contractual reviews, ensuring clear communication and proactive risk management.

• Maintain a central knowledge repository, streamlining access to IT security-related information and documentation.

• Leverage collective expertise, working with IT SMEs to fill knowledge gaps and refine security protocols.

• Identify and engage the right specialists, fostering timely and informed responses for customer security needs.

• Anticipate and address security compliance challenges, keeping stakeholders informed of ongoing mitigation efforts.

• Facilitate customer engagement meetings, strengthening relationships through transparent communication.

• Provide structured reports on IT security activities, ensuring continuous improvement in security processes.

• Work closely with IT, security, legal, and sales teams, promoting integrated security solutions.

• Apply real-world security concepts, demonstrating practical applications in business operations.

• Evaluate security solutions, conducting thorough security reviews based on business risk profiles, ensuring adaptability to evolving needs.

Skills & Experience

• Approximately 5 years of experience or equivalent expertise in IT Security.

• Strong interest and practical experience in IT and Information Security.

• Experience in pre-sales security support is beneficial but not required.

• Highly organized and detail-oriented, with the ability to follow and refine structured processes.

• Excellent relationship-building skills, with the ability to communicate assertively yet collaboratively.

• Formal education or equivalent experience in IT Security, Information Security, or related fields.

• Strong communication skills in English for professional collaboration (multilingual proficiency is a plus).

• Familiarity with security frameworks, including ISO 27001, NIST, and HITRUST.

Shift Timing

10:00 AM - 7:00 PM IST

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It's why over 80 of the world's top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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