Customer Service Manager � Senior Manager
4 days ago
Job Description
Job Title: Customer Service Manager � Senior Manager - Kolkata (Diversity Candidates Only)
Candidate Expectation And Roles & Responsibilities
14+ years of operations experience within an international voice process
Responsible for managing the operations for a leading US client.
This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company
Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members
Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
Proven ability to drive performance and grow businesses
Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
Analytical acumen and the ability to streamline complex processes.
MBA/ PG Degree
Skills Required
RoleCustomer Service Manager � Senior Manager - Kolkata
Industry TypeITES/BPO/KPO
Functional Area
Required Education B Com
Employment TypeFull Time, Permanent
Key Skills
- CUSTOMER SUPPORT
- CUSTOMERSERVICE
- INTERNATIONAL VOICE PROCESS
Other Information
Job CodeGO/JC/927/2025
Recruiter NameHemalatha
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