Customer Service Manager � Senior Manager

5 days ago


Greater Kolkata Area, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Description
Job Title: Customer Service Manager � Senior Manager - Kolkata (Diversity Candidates Only)

Candidate Expectation And Roles & Responsibilities
14+ years of operations experience within an international voice process

Responsible for managing the operations for a leading US client.

This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company

Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members

Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Proven ability to drive performance and grow businesses

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes.

MBA/ PG Degree

Skills Required
RoleCustomer Service Manager � Senior Manager - Kolkata

Industry TypeITES/BPO/KPO

Functional Area

Required Education B Com

Employment TypeFull Time, Permanent

Key Skills

  • CUSTOMER SUPPORT
  • CUSTOMERSERVICE
  • INTERNATIONAL VOICE PROCESS

Other Information

Job CodeGO/JC/927/2025

Recruiter NameHemalatha



  • Greater Hyderabad Area, India C1 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    C1 Company OverviewC1: 1 Contact, 1 Connection, 1 ChoiceC1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with...

  • Senior Manager

    4 days ago


    Greater Ahmedabad Area, India Vizza Insurance Broking Services Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionVizza Insurance Broking Services Pvt. Ltd. is licensed by IRDAI to collaborate with all insurance companies. We specialize in end-to-end insurance solutions, risk management services, and claims support, focusing on customer delight and timely service. We offer optimal insurance solutions at competitive premiums while maintaining...


  • Greater Kolkata Area, India AML RightSource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:About AML RightSourceWe are AML RightSource, the leading technology enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio and operating across the world, AMLRS provides custom solutions to financial institutions, FinTechs, money service businesses, and...


  • Greater Hyderabad Area, India Kyzen Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Kyzen Hotel, a premier destination where luxury meets practicality in the vibrant heart of Hitech City, Greater Hyderabad Area. Our 3-star accommodation offers a seamless blend of opulence and comfort, providing guests with an exceptional experience. Kyzen Hotel is committed to excellence, ensuring every stay is memorable and...


  • Greater Kolkata Area, India Skipper Textiles Pvt. Ltd.(Skipper Furnishings) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionSkipper Furnishings, redefined home décor in India over the last three decades, making it the biggest and most esteemed brand for home furnishings in the country. With over 500 sales points and 30 retail outlets, the company designs the latest home-décor trends through its in-house team and state-of-the-art manufacturing facilities....


  • Kolkata, India Jio Full time

    Posted Date 03 Jun 2025- Function/Business Area Sales and Distribution- Location Kolkata- Job Responsibilities 1) Handhold Account at Post Delivery Phase 2)Service review with Accounts 3)Drive Self care with Accounts 4)MACD fulfilment and doc. compliance 5)Influencers and VIP service 6)Complaint, escalation and dispute resolution with A/c 7)Revenue...


  • Kolkata, West Bengal, India Jio Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Posted Date03 Jun 2025- Function/Business AreaSales and Distribution- LocationKolkata- Job Responsibilities1) Handhold Account at Post Delivery Phase 2)Service review with Accounts 3)Drive Self care with Accounts4)MACD fulfilment and doc. compliance5)Influencers and VIP service6)Complaint, escalation and dispute resolution with A/c7)Revenue collection from...


  • Greater Kolkata Area, India Whirlpool Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Requisition ID:68570About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including...


  • Greater Kolkata Area, India Peoplemint Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:Senior Purchase ManagerDepartment:Procurement / Supply ChainLocation:KolkataReports to:Head – Supply Chain / Director – OperationsJob Summary:The Senior Purchase Manager will be responsible for leading the procurement function, managing vendor relationships, ensuring timely availability of raw materials, machinery, and consumables at optimum...


  • Greater Kolkata Area, India ONergy Solar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are hiring for Kolkata Location - Solar Service Manager (Engineer) - Managing After Sales service support, O&M/ AMC contractors for solar rooftop and solar water pumping project. Expected Salary range approx Rs K/monthONLY APPLY IF-You have worked in solar industry with experience in handling service support, AMC along with O&M-You are willing to start...