Senior Manager – Service Sales

4 days ago

Greater Kolkata Area, India Johnson Controls Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Location: North & East India

Job Type: Full-Time

Experience: 10–15 Years

Industry: Building Technologies

Function: Sales – Services

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team that empowers you to build your best future

What We Offer

  • Competitive salary
  • Paid vacation/holidays/sick time
  • On-the-job and cross-training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

What You Will Do

Sales & Business Development

  • Drive sales of service contracts (AMCs, operational contracts) for Building Management Systems (BMS), Fire Detection & Suppression, and Electronic Security Systems.
  • Identify and pursue new business opportunities with end-users, facility managers, consultants, and developers.
  • Develop and maintain strong relationships with key stakeholders to ensure long-term customer retention.

Customer Engagement & Account Management

  • Conduct site surveys and prepare customized service proposals and BOQs.
  • Present technical and commercial offerings to clients, highlighting value propositions and differentiators.
  • Ensure high levels of customer satisfaction through proactive service delivery and issue resolution.

Operational Excellence

  • Collaborate with service delivery teams to ensure timely execution of contracts.
  • Monitor contract performance, renewal cycles, and profitability metrics.
  • Ensure compliance with safety, quality, and operational standards.

Strategic Planning & Reporting

  • Achieve annual sales targets and contribute to regional growth plans.
  • Maintain accurate sales forecasts, pipeline reports, and customer databases.
  • Provide market intelligence and feedback to product and strategy teams.

How You Will Do It

  • Drive sales growth and meet annual targets
  • Conduct business development and client engagement activities
  • Deliver technical presentations and highlight JCI's value proposition
  • Perform site surveys and prepare BOQs
  • Collaborate with service delivery teams for contract execution
  • Maintain strong relationships with stakeholders and ensure customer satisfaction

What We Look For

  • Bachelor's degree in Engineering (Mechanical/Electrical/Electronics); MBA preferred
  • 10+ years of experience in service/project sales in IBMS, Fire & Security domains
  • Strong understanding of BMS, Fire Detection, and Security systems
  • Excellent communication, presentation, and interpersonal skills
  • Proven track record in winning service contracts and managing client relationships

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