Senior Executive Project Logistics

4 days ago

Mumbai, Maharashtra, India OIA GLOBAL Full time US$ 30,000 - US$ 60,000 per year

Experience:
4+
years

Location:
Mumbai

Qualification:
Graduate / Postgraduate

OIA Global

provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.

Role Description:

Reporting to the country Project logistics Manager, the senior Executive as Service Representative is to provide effective and efficient customer service to all internal and external OIA customers by utilizing excellent, in-depth knowledge of company products, policies and procedures and shipping methods and shipment terms.

Key Responsibilities:

  • Coordination with shipping line for OOG /ODC / FR /OT cargo as well General cargo including FCL and LCL shipment rates – Export shipments for Pan India Business structure.
  • Rates filing with carriers and arranging the booking with all top shipping lines, consolidators or NVOCC
  • Coordination with IATA agent for AIR exports rates and services.
  • Handling and managing general cargo and project shipments, incl. full operational (technical) and cost control / profitability (commercial) aspects with respect to Exports.
  • Assist and communicate regularly with customers with inquiries. Receive and process customers' orders in a timely and professional manner.
  • Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
  • Ability to generate spot quote with carrier and good strength to further negotiation.
  • Good command on cw1 for generation of digital shipment job and upload all events with supporting in E-docs
  • Aware operation task which needs to capture in CW1 timely manner.
  • Good control on carrier online booking and SI submission on priority.
  • Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
  • Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
  • Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
  • Cooperate and liaise with other departments to solve customers' requests and inquiries
  • Ensure data integrity by performing timely and accurate data entry
  • Contribute to the achievement of department KPIs and service level delivery
  • Inform customers about other available services to gain additional business. Following up on potential business leads and opportunities
  • Update internal parties with the most up-to-date Quotations / routing orders / SOPs
  • Maintain DSR and send to customers every alternate day.

Key Skills:

  • Analytical skills and data analysis required
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to remain calm under pressure
  • Customer facing experience preferred

Interested candidates can share their resumes

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