Key Account Manager

4 days ago

Bengaluru, Karnataka, India TRUGlobal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:

Key Account Manager – US IT Sales

About the Role:

We are looking for a highly motivated
Key Account Manager (KAM)
with proven experience in
US IT Services Sales
. The ideal candidate will have strong client relationship skills, a track record of
closing positions end-to-end
, and a consultative approach to driving business growth. This role involves managing customer satisfaction, handling SOW drafting and renewals, and ensuring consultant engagement for successful delivery.

Key Responsibilities:

  • End-to-End Ownership:
  • Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.
  • Client Relationship Management:
  • Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).
  • SOW Management:
  • Draft and manage
    Statements of Work (SOWs)
    , renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.
  • Consultant Engagement:
  • Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.
  • Customer Satisfaction (CSAT):
  • Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.
  • Market Intelligence:
  • Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.

Key Skills Required:

  • Proven experience in
    US IT Services Sales
    with focus on account management and client growth.
  • Strong understanding of
    SOW drafting, renewals, and T&M models
    .
  • Excellent communication and negotiation skills to interact with US-based stakeholders.
  • Strong track record of achieving sales targets and managing accounts successfully.
  • Ability to work independently and adapt to a fast-paced environment.
  • Hands-on experience with
    CRM tools
    and reporting mechanisms.
  • Good problem-solving skills and proactive approach to client needs.

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