Front Desk Receptionist
21 hours ago
Location: IIM Road, Ahmedabad
Company: HarshNad International Pvt. Ltd.
About Us
HarshNad International (est is a leading overseas education and immigration consultancy with offices in India and Canada. We guide students for study abroad, provide IELTS/PTE coaching, and deliver transparent visa and career services.
Role Overview
We are looking for a smart, well-spoken Receptionist cum Telecaller to manage our front desk and handle client communication. The ideal candidate will be responsible for welcoming visitors, managing calls & WhatsApp inquiries, updating CRM records, and supporting counseling staff by ensuring smooth lead flow.
Key Responsibilities
Reception & Front Desk
- Greet walk-in visitors, ensure inquiry forms are filled, and escort them to counselors.
- Maintain visitor logbook and ensure proper CRM entry for every inquiry.
- Handle basic hospitality at reception (water, seating, classroom entry coordination).
Telecalling & WhatsApp
Handle 40–60 inbound/outbound calls daily with polite, professional communication.
Manage WhatsApp Business chats, reply with templates, and forward qualified leads to counselors.
No cold calling/data calling – only connected leads.
CRM & Reporting
Log every inquiry (walk-in, call, WhatsApp, demo) into CRM immediately.
Assign leads to the correct counselor/department and follow up until demo/registration.
Prepare daily & weekly reports on inquiries, demos, follow-ups, and closures.
Administrative Support
Assist in stationery logs, courier tracking, and coordination with office boy.
Support basic opening/closing rituals – internet, AC, lights, water, classroom muster.
Escalate issues (internet, electricity, client complaints) to the manager on time.
Key Performance Indicators (KPIs)
- 100% CRM entry compliance for all inquiries.
- Daily follow-up closure ≥ 95%.
- Professional handling of ≥ 40 calls per day.
- Accurate daily/weekly reporting.
Requirements
- Graduate (any discipline).
- 1–2 years of receptionist, telecalling, or front-desk experience preferred.
- Excellent communication in English, Hindi, Gujarati.
- Confident telephone & in-person etiquette.
- Basic computer knowledge (CRM, MS Office, WhatsApp Business).
Compensation & Terms
- Salary: ₹15,000 – ₹25,000/month (depending on experience & performance).
- 3-month probation period; confirmation based on performance review.
- Office timings: 10:00 AM – 7:00 PM (Monday–Saturday, Saturday till 6:30 PM).
- Location: IIM Road, Ahmedabad (daily commute required).
Growth Path
- Receptionist cum Telecaller → Senior Front Desk Coordinator → Administrative Executive → Counselor (based on performance and training).
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Paid time off
Work Location: In person
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