Online Operations Manager

3 days ago


Bengaluru East Karnataka, India AppsForBharat Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Job
We are looking for an
Online Operations Manager
to own and scale the
Puja & Chadawa Live operations
at AppsForBharat. This is a
central operations role
(not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience.

Skills & Qualification

  • 4–7 years in central operations, service delivery, or process management (preferably consumer-tech/services).
  • Experience leading a team of 2–3+ members.
  • Strong problem-solving, process improvement, and stakeholder management skills.
  • High ownership, structured thinking, and ability to thrive in fast-paced environments.
  • Bonus: Exposure to customer-facing ops or quality control.

Responsibilities

  • Own and improve all workflows for puja & chadawa live ops; drive process efficiency and error-free execution.
  • Ensure quality control for rituals, props, and digital properties going live.
  • Lead a team of 2–3 members, setting clear goals and building capabilities.
  • Manage calendar communication and act as the bridge across central ops, content, and post-live teams.
  • Track KPIs on efficiency, service quality, and customer satisfaction; share insights for continuous improvement.


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