Online Operations Manager
3 days ago
About Job
We are looking for an
Online Operations Manager
to own and scale the
Puja & Chadawa Live operations
at AppsForBharat. This is a
central operations role
(not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience.
Skills & Qualification
- 4–7 years in central operations, service delivery, or process management (preferably consumer-tech/services).
- Experience leading a team of 2–3+ members.
- Strong problem-solving, process improvement, and stakeholder management skills.
- High ownership, structured thinking, and ability to thrive in fast-paced environments.
- Bonus: Exposure to customer-facing ops or quality control.
Responsibilities
- Own and improve all workflows for puja & chadawa live ops; drive process efficiency and error-free execution.
- Ensure quality control for rituals, props, and digital properties going live.
- Lead a team of 2–3 members, setting clear goals and building capabilities.
- Manage calendar communication and act as the bridge across central ops, content, and post-live teams.
- Track KPIs on efficiency, service quality, and customer satisfaction; share insights for continuous improvement.
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